ArcaMax

Q: I recently upgraded our Hilton Grand Vacations timeshare, but I really can't afford it. I want to return to our original agreement, which I can honor fully. I've contacted Hilton multiple times over several months. Representatives have told me not to make payments while they handled the issue. But now my account shows delinquency, and my ...Read more

Q: I don't understand why Airbnb deleted my account. I've been a responsible guest with excellent reviews. Airbnb says that I violated its community standards, but I know that I didn't. The only explanation I can think of is my location. I live in Zaporizhzhia, Ukraine, which is near the front line of the ongoing war but remains under Ukrainian ...Read more

When Bill Chellis' wife falls seriously ill on the morning of a hotel stay, he does what most of us would do -- he calls the Hampton Inn in Great Falls, Montana, to cancel. But instead of compassion, he gets a bill for the full stay.

Q: My wife and I were booked to stay at the Hampton Inn in Great Falls. On the morning of our trip, she woke up ...Read more