Carl Baeuerlen cancels his vacation rental in Lanai, Hawaii. But Airbnb says he can't get his money back. The owner says that's wrong. Who's right?
Q: Last spring, I made an Airbnb reservation for a vacation rental in Lanai, Hawaii, in November 2020. Because of the COVID-19 travel restrictions, I canceled the reservation in May.
Airbnb denied ...Read more
After the COVID-19 outbreak, Noemi Freeman has to cancel her trip to Greece. Does this mean she loses the $592 she paid for her hotel?
Q: I booked a room at the Hotel Tzekos Villas in Santorini, Greece, last year through Hotels.com. The reservation was nonrefundable. Due to the virus, we were unable to leave the U.S.
I called and emailed ...Read more
How long does it take to get a refund for an upgrade that never happened? Margaret Carroll has been waiting four months for hers. How do you move things along?
Q: I recently requested a refund from Overseas Adventure Travel for an air ticket I purchased through them for a Cathay Pacific flight. I had booked a round-trip premium economy ticket ...Read more
When Royal Caribbean cancels Rich Kanuchok's cruise to New England and Canada, he asks for a 125% cruise credit. Then he changes his mind. Is that allowed?
Q: In 2019, my wife Sandy and I booked a Royal Caribbean cruise to New England and Canada. This plan was to celebrate a special occasion, our upcoming 50th wedding anniversary. We were ...Read more