ArcaMax

Q: I don't understand why Airbnb deleted my account. I've been a responsible guest with excellent reviews. Airbnb says that I violated its community standards, but I know that I didn't. The only explanation I can think of is my location. I live in Zaporizhzhia, Ukraine, which is near the front line of the ongoing war but remains under Ukrainian ...Read more

When Bill Chellis' wife falls seriously ill on the morning of a hotel stay, he does what most of us would do -- he calls the Hampton Inn in Great Falls, Montana, to cancel. But instead of compassion, he gets a bill for the full stay.

Q: My wife and I were booked to stay at the Hampton Inn in Great Falls. On the morning of our trip, she woke up ...Read more

Q: I booked an apartment through Airbnb in Beverly Hills, making an initial payment of $1,236. There was just one problem: The address listed for the property didn't exist. Soon after, without my consent, Airbnb charged my card another $7,080.

Airbnb then canceled my reservation and closed my account, even though I never requested either action...Read more