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Travel Troubleshooter: After A Strange Hotel Closure And A Glitch, Guest Is Charged $169
Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property, but Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
Q: I recently booked a room through Hotels.com near Glacier National Park in Montana. I received an email from...Read more
American Airlines Changes Flight Without Notifying Passenger
American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?
Q: I booked a flight from Lisbon, Portugal, to Cleveland on American Airlines that was supposed to get in around 5 p.m. The airline first changed the arrival time to 5:20 p.m., which I ...Read more