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Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. But I didn't do it!

Travel / Travel Troubleshooter /

Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do -- and is there a way to undo it?

Q: I was on a 10-minute Lyft ride to my friend's apartment in Toronto, Ontario, Canada today. Shortly after I arrived, I received a notification from Lyft that it was charging me $150 for damage to the car.

Lyft ...Read more

Travel Troubleshooter: 80,000 Bonvoy points go missing. Can we get them back?

Travel / Travel Troubleshooter /

Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won't the company restore the points?

Q: I made reservations at the Residence Inn in Edinburgh, Scotland, for two nights using 80,000 Marriott Bonvoy points. I recently received a notification from Marriott claiming that I had used the points for...Read more

Travel Troubleshooter: $452 bill charged after requesting help for lost engagement ring

Travel / Travel Troubleshooter /

Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?

Q: I recently rented a car with Enterprise in Miami. While I was using the vehicle, I lost my engagement ring. I told an employee about it, and he agreed to look for my jewelry.

The ...Read more



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