ArcaMax

Deborah Keck upgrades to a suite on a Princess cruise and receives a confirmation showing that she's "paid in full." But then the cruise line adds nearly $4,000 to her bill and threatens to cancel her trip if she doesn't pay. Can a company change the price after you've already settled the tab?

Q: I booked a cruise on the Star Princess about ...Read more

A few weeks after Dennis Drake returns his Dollar rental car in Albuquerque, New Mexico, the company bills him an extra $1,858. The company claims that he kept the vehicle. Can a paper trail fix this bill?

Q: My wife and I recently reserved a Jeep Compass from Dollar to be picked up in Phoenix and returned at Albuquerque International Sunport...Read more

Aaron McIntosh thought he was following the rules of the Avis-Uber partner program until his bank flagged the rental company's billing as fraud. By the time he was able to explain the situation, Avis had repossessed the car and banned him for life. Can a consumer advocate get this driver back on the road?

Q: I was renting a car through the ...Read more