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Byline: By Christopher Elliott

Travel / Travel Troubleshooter /

TITLE: Help! My all-inclusive hotel in Mexico is only half-inclusive

When Michael O'Connor books an all-inclusive resort in Mexico through Priceline, he discovers it's only half-inclusive. How can he fix that?

Q: I recently booked a room at the Barcelo, an all-inclusive resort in Puerto Vallarta, Mexico. When I made the reservation, it listed ...Read more

Travel Troubleshooter: She returned her rental, but Avis charged her an extra $4,228

Travel / Travel Troubleshooter /

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

Q: I rented a car recently from Avis and dropped it off at Tweed New Haven Airport after driving up from Washington, D.C.

The Avis counter was closed, so I called them and did the rental handoff ...Read more

Travel Troubleshooter: She couldn't change her train tickets. Can she get a refund?

Travel / Travel Troubleshooter /

Linda Shapiro tries to change her train tickets from Seville to Madrid but can't do it online. So, she buys two new tickets, hoping to get a refund for the first set. Why is Trainline refusing a refund?

Q: I recently booked two train tickets from Seville, Spain, to Madrid from Trainline, a ticket reseller. The tickets are 70% refundable....Read more

Travel Troubleshooter: Aegean Airlines refunds one ticket but not the other

Travel / Travel Troubleshooter /

When Benn Karne's flight gets canceled after the COVID-19 outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one? And why is it taking so long to resolve his case?

Q: I bought two tickets from Aegean Airlines just before the COVID-19 shutdown. The airline offered vouchers for credit, redeemable for ...Read more

Travel Troubleshooter: Lufthansa refunded one ticket but not the other. What happened?

Travel / Travel Troubleshooter /

When Lufthansa cancels Raymond Menna's flight, it takes four months for a refund. But his wife's refund is still missing. How can he get his money back?

Q: Lufthansa canceled a flight for my wife and me from Orlando, Florida, to Budapest, Hungary, via Frankfurt, Germany, last year. The airline promised a full refund. Four months later, I...Read more



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