After Elaine Simmons' flight reservation is lost, she pays an extra $1,796 to get to her cruise on Norweigan Cruise Line. Why won't the cruise line help her recover the money?
Q: I recently took a Western Mediterranean cruise with my family, which included flight arrangements made through NCL. On the morning before our scheduled departure, we...Read more
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do this without her permission, and how can she get a refund?
Q: I recently rented a car from Thrifty in Los Angeles. The car I had reserved was not available when I arrived, which I only learned after waiting over an hour in line! Thankfully, ...Read more
Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won't their credit card company cover their $19,148 loss?
Q: I'm having some trouble with a travel insurance claim for a cruise I purchased through my Chase Sapphire Reserve card.
Last summer, I booked a Viking Cruise with my father and wife. At the airport, ...Read more