When Heidi Edmonds tries to use her Expedia flight credit to book a flight from New York to Dublin, Ireland, she finds her luck has run out. The vouchers are expired. But whose fault is that?
Q: I booked airline tickets on Expedia back in 2019 to fly from New York to Dublin, Ireland. We were scheduled to fly to Europe last August.
In July, I ...Read more
Emily Moerer's Club Med vacation gets canceled when the pandemic hits. Then her rescheduled vacation gets canceled. Can she get a refund?
Q: We booked a week-long vacation through a travel agent affiliated with American Express (Altour) for last spring break. We had accommodations at the Club Med Miches Playa Esmeralda, including roundtrip ...Read more
Mary Roberts has been waiting nine months for a refund for her canceled train trip with Show of the Month Club. How much longer should she hold on?
Q: I booked a weekend train trip from Portland to Brunswick, Maine, last year through Show of the Month Club, a tour operator. They contacted me in June to cancel the trip due to the pandemic. In ...Read more
Why is Eleanor Johnson still waiting for a refund on her CroisiEurope river cruise? She canceled the trip more than a year ago. Isn't that enough time?
Q: Last year, I made a $1,641 deposit for myself and a friend on CroisiEurope river cruises to Portugal and Spain for the summer. The deposit represented 25% of the cost of the tour.