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Travel Troubleshooter: American Queen changes COVID protocols; can I get a refund?

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After American Queen changes its COVID protocols, Patricia Voorhees Furlong and her husband want to skip their river cruise. Is that allowed? Or, will they lose out on $7,858?

Q: My husband and I have a cruise scheduled to depart this month on the American Empress from Vancouver, Washington, to Clarkston, Washington. I logged onto the ...Read more

Travel Troubleshooter: British Airways cancels flight and then refuses refund

Travel / Travel Troubleshooter /

When British Airways cancels Carrie Christensen's flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now, it's refusing to return all of her money. Can it do that?/i>

Q: British Airways canceled my recent flight from Boston to London. The airline said it canceled the flight because of "operational ...Read more

Travel Troubleshooter: My Turo rental was repossessed with valuable items inside

Travel / Travel Troubleshooter /

When Michelle Marshall's Turo rental gets repossessed, the car-sharing company offers her a partial refund. But what about her son's expensive epilepsy medication? Is Turo responsible for that?

Q: I rented a car from Turo in Baltimore recently. My family met our host at Baltimore/Washington International Airport, and he gave us the keys ...Read more

Travel Troubleshooter: Airbnb host cancels, and now I have to pay $1,300 more

Travel / Travel Troubleshooter /

When Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, Curtis tries to find a substitute apartment. But the new property is smaller and costs more. Is a $200 credit enough to make up for the trouble?

Q: I recently reserved a two-bedroom apartment in Washington, D.C., through Airbnb. My host canceled our ...Read more

Travel Troubleshooter: Amtrak offers voucher after "service disruption." Can it do that?

Travel / Travel Troubleshooter /

Cynthia Donahue and her husband had tickets on Amtrak's Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it's supposed to work? And can this couple ever get their money back?

Q: My husband and I were scheduled to take the Amtrak Auto Train from Sanford, Florida, to ...Read more

 

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