When Insight Vacations cancels Lisa Kovens-Harris's National Park tour, she asks for a refund. Why does the company only offer a credit?
Q: My husband and I booked a nine-day land package to see the national parks in June 2020 through Insight Vacations. The tour operator canceled, but it refuses to refund the money. It will only offer a future ...Read more
After Overseas Adventure Travel cancels Sandy Hain's Morocco tour, it offers a credit. He wants a refund. Is the company required to return his money?
Q: I'd like some advice for obtaining a refund for a trip to Morocco my wife and I booked with Overseas Adventure Travel (OAT). We originally scheduled for April of 2020. OAT canceled the trip in...Read more
Emily Radocha pays a $250 security deposit on a vacation rental through Booking.com with the understanding that she'll get it back. But she never does. Can Booking.com just keep her money?
Q: I recently booked a reservation on Booking.com at Pelican Stay, a furnished apartment building in Portland's Pearl District. I paid the owner a security ...Read more
Erin Parisi's tour operator postpones her yoga retreat after the outbreak. Does she have to accept the rescheduled trip? And if she doesn't, will she lose most of her money?
Q: In late 2019, I put a $500 deposit on a yoga retreat in Costa Rica. I paid the balance of $2,550 a few weeks later. These payments were made to International Yoga, a ...Read more