When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that allowed?
Q: I booked a ticket on Trainline several weeks ago for a journey from Stockport, England, to London. When I checked the ticket on the day of...Read more
Char Collins has to cancel flights from Minneapolis to Santo Domingo, Dominican Republic, after a hurricane threatens her destination wedding. Will she have to throw away her airline tickets, or can she reuse them?
Q: I used my U.S. Bank Visa card points to buy three economy tickets on American Airlines to attend a destination wedding in...Read more
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a refund?
Q: I took my 7-year-old daughter on our first Amtrak trip, from Chemult, Oregon, to Oklahoma City, Oklahoma, to visit her cousins this summer.
The trip was ...Read more