ArcaMax

Robert Harris ends up with an Airbnb in a high-crime neighborhood after his first rental falls through. Does he have to accept it, or can he get a refund?

Q: I had a long-term Airbnb booked in Washington, D.C., but my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a few ...Read more

After Iberia Airlines suspends Thomas Kush's $4,005 ticket credit because of security issues, the airline promises to restore his voucher. But it doesn't. How do you get the airline to do what it promised?

Q: I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, which was valid until Nov. 4. ...Read more

Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada. Why won't it repair or replace her luggage? And how much does it owe her?

Q: Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the ...Read more