ArcaMax

After American Queen changes its COVID protocols, Patricia Voorhees Furlong and her husband want to skip their river cruise. Is that allowed? Or, will they lose out on $7,858?

Q: My husband and I have a cruise scheduled to depart this month on the American Empress from Vancouver, Washington, to Clarkston, Washington. I logged onto the ...Read more

When British Airways cancels Carrie Christensen's flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now, it's refusing to return all of her money. Can it do that?/i>

Q: British Airways canceled my recent flight from Boston to London. The airline said it canceled the flight because of "operational ...Read more

When Michelle Marshall's Turo rental gets repossessed, the car-sharing company offers her a partial refund. But what about her son's expensive epilepsy medication? Is Turo responsible for that?

Q: I rented a car from Turo in Baltimore recently. My family met our host at Baltimore/Washington International Airport, and he gave us the keys ...Read more

When Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, Curtis tries to find a substitute apartment. But the new property is smaller and costs more. Is a $200 credit enough to make up for the trouble?

Q: I recently reserved a two-bedroom apartment in Washington, D.C., through Airbnb. My host canceled our ...Read more

Cynthia Donahue and her husband had tickets on Amtrak's Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it's supposed to work? And can this couple ever get their money back?

Q: My husband and I were scheduled to take the Amtrak Auto Train from Sanford, Florida, to ...Read more