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A Booking Error Leads To A Nonrefundable Hotel Room, Or Does It?
Glen Hartness books the wrong night at La Quinta through the Priceline app. Why won't Priceline refund the erroneous booking?
Q: I'm trying to get a refund from Priceline for a booking that, on the surface, appears to be uneligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake.
Here's ...Read more
Travel Troubleshooter: My Apple Vacations Voucher Doesn't Work! Can I Get A Refund?
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks and Caicos. Why doesn't it work, and who is responsible?
Q: I wanted to book a trip to the Turks and Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but...Read more
Travel Troubleshooter: I Tried To Cancel My Ticket To Argentina. Can You Find My Refund?
When Aerolineas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do?
Q: I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolineas Argentinas from Miami to Buenos ...Read more