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Travel Troubleshooter: A Weird Moldy Smell Permeates Throughout A Vrbo Rental

Travel / Travel Troubleshooter /

Amie Tugwell's Vrbo rental is contaminated with mold, so she and her family checked out after one night. Why can't she get her money back?

Q: I recently booked a vacation rental through Vrbo. I arrived close to midnight, and it smelled weird. I found broken tiles and mold. I immediately contacted the host, who assured me that he would ...Read more

Travel Troubleshooter: Vacation Rental Is A Complete Nightmare With Bugs And Dog Urine

Travel / Travel Troubleshooter /

Mary Brewer's vacation rental in Branson, Missouri, is a mess with bugs and dog urine. Why can't she get a refund?

Q: My husband and I checked into a rental home in Branson that we booked through Booking.com for our seventh anniversary. It was a complete nightmare! The whole place smelled of dog odor; there was dog poop in the unit and a...Read more

Travel Troubleshooter: Budget Suddenly Drops A $450 Cleaning Fee Onto Car Renter

Travel / Travel Troubleshooter /

When Joseph Hall returns his car to Budget, it drops a $450 cleaning bill on him. Does he have to pay all of it?

Q: I rented a car from Budget for our family trip to Niagara Falls, Canada, for 10 days. We also drove to Toronto and Montreal. After I returned the car, I received a bill for $450 for it having to clean up "excessive dirt and...Read more

 

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