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Travel Troubleshooter: An Agent's Error Turns A Simple Return Trip Into A Costly Odyssey
Q: My wife and I recently flew from Cleveland to Athens, Greece. Our return flights from Thessaloniki to Cleveland were booked through Delta, but the first leg of our return flight was on SKY Express, a regional airline. When we tried to check in online for our SKY Express flight from Thessaloniki to Athens, we were blocked because of a 185 euro...Read more
Travel Troubleshooter: ITA Airways Makes It Impossible To Get A Medical Refund
Q: I booked two ITA Airways tickets for travel from Chicago to Turin, Italy, four months ago. Shortly after I made my reservation, I learned that I couldn't travel due to primary osteoarthritis in my right hip.
I submitted a medical certificate from my orthopedic surgeon that covered the travel dates and requested a refund for my ticket, as ...Read more
Travel Troubleshooter: A Hilton Timeshare Upgrade Reversal Leaves Customer In Limbo
Q: I recently upgraded our Hilton Grand Vacations timeshare, but I really can't afford it. I want to return to our original agreement, which I can honor fully. I've contacted Hilton multiple times over several months. Representatives have told me not to make payments while they handled the issue. But now my account shows delinquency, and my ...Read more








