ArcaMax

Christine Grosart's car rental through Booking.com turns into a financial headache when Avis charges her extra by mistake. The company admits its mistake but only sends her a partial refund. Is the money gone forever?

Q: I booked a car in Spain through Booking.com for a rental with Avis. Everything seemed fine until I had a family emergency ...Read more

John Fisher and his wife are stranded in Atlanta after a weather delay makes them miss their flight connection. A representative suggests that they rent a room to rest, but the airline later denies their claim and downgrades their seats. Can he get his money back?

Q: My wife and I recently flew Delta Air Lines from Hartford, Connecticut, to ...Read more

Brent Marcelino faces a terrifying blowout in a Mercedes with bald tires. Instead of an apology, Turo sends him a bill for the damage. Does he have to pay the bill?

Q: I recently rented a Mercedes SUV through Turo for a friend's birthday trip to New Hampshire. While driving in the mountains at about 40 mph, the front right tire blew out. I ...Read more