ArcaMax

Leigh Roberts and her wife book an extra seat on a United Airlines trip from Orlando, Florida, to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund?

Q: I booked three nonrefundable airline tickets for my wife and me on United Airlines to fly from Orlando to Rome. United resold the middle seat between us...Read more

After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit, but British Airways refuses the credit, claiming that he was a no-show for his flight. So, is the money lost?

Q: I recently had a scooter accident. I had a flight scheduled on British Airways that I had booked through ...Read more

Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?

Q: Last year, I canceled a cruise on Norwegian Cruise Line after paying a $250 deposit. I explained that the credit card used to make the deposit was ...Read more