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Travel Troubleshooter: Carnival Charges $500 Cancellation Fee That Wasn't Mentioned

Travel / Travel Troubleshooter /

Q: I booked a Carnival cruise through the American Airlines cruise travel agency in February for a July sailing. I paid $3,738 upfront, plus $342 for trip insurance. When we canceled in mid-March, the travel agent said that Carnival would refund $3,300 but withhold a $500 penalty for a "nonrefundable promotion rate."

Nobody mentioned this fee ...Read more

Travel Troubleshooter: Fedex Charges $1,237 To Ship Luggage That It Couldn't Deliver

Travel / Travel Troubleshooter /

Q: My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx (via Luggage To Ship). The luggage arrived on time but was sent back to Oslo, Norway, for customs verification. Despite daily calls to FedEx, agents provided conflicting updates and blamed Norwegian customs. For four days, FedEx offered no information on how I ...Read more

 

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