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Icelandair Changed My Flights. Can I Get A Refund For My Tour?

Travel / Travel Troubleshooter /

When Icelandair changes Patricia Boyle's flights from Baltimore to Washington Dulles International Airport, she asks for a refund from her tour operator, Icelandair Holidays. So, why isn't it responding?

Q: I recently booked a vacation package online through Icelandair Holidays. Two months later, I received a text that my airport had been ...Read more

Travel Troubleshooter: American Queen Voyages Takes Five Months To Process Refund

Travel / Travel Troubleshooter /

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Q: I'm looking for a refund from American Queen Voyages. Our cruise from Memphis, Tennessee, to New Orleans was scheduled for Nov. 27. On Sept. 20, we received an email informing us that American Queen had canceled the cruise. I ...Read more

Travel Troubleshooter: I Got Downgraded On A Lufthansa Flight, So Where's The Refund?

Travel / Travel Troubleshooter /

Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months, and there's still nothing in her account.

Q: Last year, our return flight from Prague, Czech Republic, to Denver was canceled because of a Lufthansa strike. My husband and I had upgraded to ...Read more



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