ArcaMax

When Expedia fails to pay for Joanna Heath's return flight to Los Angeles, she must buy a new ticket. Now the online agency refuses to refund the new ticket. What gives?

Q: I recently booked a flight from Los Angeles to Philadelphia through Expedia for my family. A few weeks later, I contacted Expedia to make a change for my return ...Read more

After Maureen DiNafo cancels her vacation to Italy during the pandemic, she tries to get a refund for her prepaid shuttle from Civitavecchia to Rome. Why isn't the money coming through?

Q: I have a problem with Civitavecchia Shuttle, a ground transportation company in Italy. We decided to cancel our vacation in Rome last September and ...Read more

Singapore Airlines promises Rebecca Engelmann a refund for the flights she canceled during the pandemic. She decides to file a credit card dispute. Then things get complicated. Is there a way out?

Q: My family and I canceled our airline tickets last year because of COVID-19. Singapore Airlines promised to refund the tickets but said it ...Read more

When Susan Danner cancels her Ireland tour after the COVID-19 outbreak, the operator promises a prompt refund. That was a year ago. Where's her money?

Q: Last year, I reserved a tour through Paddywagon, an Irish tour operator. I prepaid $1,219 for a two-day Wild Atlantic Way tour of the Irish countryside.

We could not go because of the ...Read more