ArcaMax

When Royal Caribbean cancels Rich Kanuchok's cruise to New England and Canada, he asks for a 125% cruise credit. Then he changes his mind. Is that allowed?

Q: In 2019, my wife Sandy and I booked a Royal Caribbean cruise to New England and Canada. This plan was to celebrate a special occasion, our upcoming 50th wedding anniversary. We were ...Read more

TAP Air Portugal reschedules -- and then cancels -- John Schmidt's flights. He wants a refund, but the airline is offering a voucher. Who is right?

Q: In August 2019, I booked two roundtrip tickets to Lisbon on TAP Air Portugal, using Flight Network, an online travel agency. In March 2020, two months before my scheduled departure, TAP notified ...Read more

Please help me get a $1,443 refund from Pacific Holidays

Pacific Holidays canceled Helene Rosenthal's tour of the Baltic after the COVID-19 outbreak. But months later, the refund it promised hasn't shown up in her account.

Q: In 2019, I booked a tour of the Baltics through Pacific Holidays, a tour operator. Pacific Holidays canceled the trip ...Read more

When Lufthansa cancels part of Po Yee Fan's flight from San Francisco to Tirana, Albania, she tries to get a refund for the new ticket. Why won't the airline help her?

Q: Before the pandemic, my husband, my two friends and I were supposed to join a Gate 1 tour in Albania. Gate 1 booked us a Lufthansa flight, which consisted of three legs from ...Read more

Betty Barrett cancels her flight from Fort Myers, Florida., to Birmingham, Alabama. at the start of the pandemic. Why won't American Airlines refund her ticket?

Q: I recently used part of a $721 ticket credit on American Airlines to book a flight from Fort Myers, Florida, to Birmingham, Alabama, to see my grandson perform with the Alabama ...Read more