ArcaMax

TITLE: Help! My all-inclusive hotel in Mexico is only half-inclusive

When Michael O'Connor books an all-inclusive resort in Mexico through Priceline, he discovers it's only half-inclusive. How can he fix that?

Q: I recently booked a room at the Barcelo, an all-inclusive resort in Puerto Vallarta, Mexico. When I made the reservation, it listed ...Read more

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

Q: I rented a car recently from Avis and dropped it off at Tweed New Haven Airport after driving up from Washington, D.C.

The Avis counter was closed, so I called them and did the rental handoff ...Read more

Linda Shapiro tries to change her train tickets from Seville to Madrid but can't do it online. So, she buys two new tickets, hoping to get a refund for the first set. Why is Trainline refusing a refund?

Q: I recently booked two train tickets from Seville, Spain, to Madrid from Trainline, a ticket reseller. The tickets are 70% refundable....Read more

When Benn Karne's flight gets canceled after the COVID-19 outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one? And why is it taking so long to resolve his case?

Q: I bought two tickets from Aegean Airlines just before the COVID-19 shutdown. The airline offered vouchers for credit, redeemable for ...Read more

When Lufthansa cancels Raymond Menna's flight, it takes four months for a refund. But his wife's refund is still missing. How can he get his money back?

Q: Lufthansa canceled a flight for my wife and me from Orlando, Florida, to Budapest, Hungary, via Frankfurt, Germany, last year. The airline promised a full refund. Four months later, I...Read more