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Owner And AirBnB Disagree On Refund For Rental. Who's Right?

Travel / Travel Troubleshooter /

Carl Baeuerlen cancels his vacation rental in Lanai, Hawaii. But Airbnb says he can't get his money back. The owner says that's wrong. Who's right?

Q: Last spring, I made an Airbnb reservation for a vacation rental in Lanai, Hawaii, in November 2020. Because of the COVID-19 travel restrictions, I canceled the reservation in May.

Airbnb denied ...Read more

Can I Get A Refund For My Nonrefundable Hotel?

Travel / Travel Troubleshooter /

After the COVID-19 outbreak, Noemi Freeman has to cancel her trip to Greece. Does this mean she loses the $592 she paid for her hotel?

Q: I booked a room at the Hotel Tzekos Villas in Santorini, Greece, last year through The reservation was nonrefundable. Due to the virus, we were unable to leave the U.S.

I called and emailed ...Read more

Where's The Refund For My Upgrade On Cathay Pacific?

Travel / Travel Troubleshooter /

How long does it take to get a refund for an upgrade that never happened? Margaret Carroll has been waiting four months for hers. How do you move things along?

Q: I recently requested a refund from Overseas Adventure Travel for an air ticket I purchased through them for a Cathay Pacific flight. I had booked a round-trip premium economy ticket ...Read more

I Want A Refund Instead Of A Royal Caribbean Cruise Credit

Travel / Travel Troubleshooter /

When Royal Caribbean cancels Rich Kanuchok's cruise to New England and Canada, he asks for a 125% cruise credit. Then he changes his mind. Is that allowed?

Q: In 2019, my wife Sandy and I booked a Royal Caribbean cruise to New England and Canada. This plan was to celebrate a special occasion, our upcoming 50th wedding anniversary. We were ...Read more



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