ArcaMax

Expedia promises Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her ticket credit?

Q: For eight months, I have been trying to get a refund from Expedia for my unused flight credits. I had canceled my flights back in 2020.

Expedia offered me a partial refund after I ...Read more

David Maddox has been waiting years for a refund for his Vantage Travel tour. Why hasn't the company responded, and is there anything he can do to speed up the process?

Q: Back in 2019, I made a reservation for me and my wife to go on Vantage Travel's "Croatia & Culinary Gems of the Adriatic Coast" tour. Other members of our family were ...Read more

Dollar cancels Vivian Everhart's rental when she tries to swap out an unsatisfactory car. Can she get a refund from the company, or does she have to pay for a car she couldn't use?

Q: I recently booked a rental car with Dollar through Priceline. My car did not have a front or rear license plate, so I had to bring it back to the rental ...Read more

When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But, can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?

Q: I recently rented a condo in Florida through Homes & Villas by Marriott. I used my Marriott Bonvoy points to make the reservation.

When I arrived, I discovered ...Read more