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Is My Annual Insurance Policy Refundable?

Travel / Travel Troubleshooter /

After the pandemic hits, Durndord King can't use his annual travel insurance policy from Allianz. Is it refundable?

Q: Before the pandemic, I paid $1,025 for an annual travel insurance policy through Allianz for my wife and me. She's in her 70s, and I'm in my 80s. Then COVID-19 came along, and we had to cancel everything we planned to do in ...Read more

Why Can't I Get A Refund For My Canceled Insight Vacations Tour?

Travel / Travel Troubleshooter /

When Insight Vacations cancels Lisa Kovens-Harris's National Park tour, she asks for a refund. Why does the company only offer a credit?

Q: My husband and I booked a nine-day land package to see the national parks in June 2020 through Insight Vacations. The tour operator canceled, but it refuses to refund the money. It will only offer a future ...Read more

Why Is It Taking So Long For My Oat Refund?

Travel / Travel Troubleshooter /

After Overseas Adventure Travel cancels Sandy Hain's Morocco tour, it offers a credit. He wants a refund. Is the company required to return his money?

Q: I'd like some advice for obtaining a refund for a trip to Morocco my wife and I booked with Overseas Adventure Travel (OAT). We originally scheduled for April of 2020. OAT canceled the trip in...Read more

Can Booking.Com Keep My Rental Deposit?

Travel / Travel Troubleshooter /

Emily Radocha pays a $250 security deposit on a vacation rental through with the understanding that she'll get it back. But she never does. Can just keep her money?

Q: I recently booked a reservation on at Pelican Stay, a furnished apartment building in Portland's Pearl District. I paid the owner a security ...Read more



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