ArcaMax

TITLE: I booked my JetBlue tickets on Orbitz. Now they're gone

When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket. Whose fault is this mess, and how does he clean it up?

Q: Last August, I was supposed to fly roundtrip with my two children from Boston to San Jose, ...Read more

After Laura Keir pays for her Club Med vacation, she gets another bill for $3,000. If she doesn't pay, she can't check in. What should she do?

Q: I booked a mother-daughter trip to Club Med Cancun. Before making the reservation, I spent two days working with a travel agent specializing in Club Med. She helped me with preliminary planning...Read more

CSA Czech Airlines loses Dick Helms' luggage. When he buys necessary clothes and toiletries, the carrier promises to reimburse him promptly. But it doesn't. What should he do?

Q: Last fall, my wife and I traveled to eastern Europe for a river cruise. We missed our connection in London because of a flight delay. Our airline rerouted us to...Read more

When Jim LoScalzo's Vrbo host cancels his booking 24 hours before he checks in, he has to move to a hotel. Will Vrbo refund his bill?>/i>

Q: Our Vrbo host canceled our reservation less than 24 hours before our arrival, resulting in lost airfare for my wife and daughter. I need your help getting a refund for our resulting hotel bill.

I ...Read more

When Charysma Adams shows up at her Vrbo rental for a one-night stay, the access code doesn't work. But when she asks for a refund, the owner blocks her. Can she get her money back?

Q: I booked a Vrbo rental in Philadelphia for a birthday party with my friends. The code for getting into the rental was incorrect. I contacted the property ...Read more