ArcaMax

When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he's not getting any closer to the truth.

Q: I booked a roundtrip flight from Dallas to Denver on Frontier Airlines recently. Frontier charged my wife's credit card $583 on the same day. I never...Read more

Stacey Wall has proof that she didn't damage her rental car, so why does Enterprise want to charge her anyway?

Q: I need your help resolving a car rental damage claim. I recently rented a car from Enterprise in Phoenix. The rental car had a small dent in one of the doors. I took a photo of it to document the damage.

When I returned the ...Read more

Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won't the company send him the paperwork?

Q: I need your help with an insurance claim. I recently damaged a car I had rented through Enterprise while I was in Germany. In a nutshell, my car insurance company has been requesting a ...Read more