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Travel Troubleshooter: Turo Claims Renter Damaged A Car That Was Muddy To Begin With

Travel / Travel Troubleshooter /

Q: I rented a car through Turo in Edmonton, Canada, and returned it in the same condition, but the host accused me of causing a scratch. The car was covered in mud when I picked it up, making it impossible to inspect for existing damage. At drop-off, it was dark and snowy, and my phone was dying, so my photos were too dim to prove anything.

The...Read more

Aer Lingus Withholds A Full Refund After A Flight Cancellation

Travel / Travel Troubleshooter /

After Aer Lingus cancels James Jones' flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744, and then it stops responding to his emails. What can he do to get the money back?

Q: My wife and I were scheduled to fly from Paris to Philadelphia. Aer Lingus canceled the flight due to "operational issues" and ...Read more

 

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