ArcaMax

Q: My husband and I had to cancel our Aer Lingus flights this past year because of a death in the family. The airline issued us vouchers. I received a voucher for $938. My husband, Jorge, got an email saying that his $925 voucher had been processed. But when I called the next month to book our next trip, an Aer Lingus agent told me that his ...Read more

Q: My wife and I recently flew from Cleveland to Athens, Greece. Our return flights from Thessaloniki to Cleveland were booked through Delta, but the first leg of our return flight was on SKY Express, a regional airline. When we tried to check in online for our SKY Express flight from Thessaloniki to Athens, we were blocked because of a 185 euro...Read more

Q: I booked two ITA Airways tickets for travel from Chicago to Turin, Italy, four months ago. Shortly after I made my reservation, I learned that I couldn't travel due to primary osteoarthritis in my right hip.

I submitted a medical certificate from my orthopedic surgeon that covered the travel dates and requested a refund for my ticket, as ...Read more