ArcaMax

Brent Marcelino faces a terrifying blowout in a Mercedes with bald tires. Instead of an apology, Turo sends him a bill for the damage. Does he have to pay the bill?

Q: I recently rented a Mercedes SUV through Turo for a friend's birthday trip to New Hampshire. While driving in the mountains at about 40 mph, the front right tire blew out. I ...Read more

Q: I booked flights with Viva Aerobus from Tijuana to Hermosillo. The airline canceled the flights, and I requested a refund. But Viva Aerobus wouldn't refund it to my American Express card. Instead, it said that it had to wire the money to my U.S. bank account. I sent the airline the details for an international transfer. My bank is Northrop ...Read more

Turo charges Georgina Montalvan $2,338 for damages that she didn't cause. But Turo makes a U-turn, deciding to drop the charges. Then it changes its mind again. Does she really have to pay?

Q: I recently rented a car through Turo in Los Angeles. I delivered the car a day early because I had to catch an earlier flight home. The next day, I ...Read more