Chris Lytle Sales Tip: A top-producing salesperson recently had a Botox injection to eliminate some lines in her forehead. According to a colleague of hers, this sales pro is can hardly wait for the effects to wear off. Why? She can't frown. When the customer reveals a problem or pain, all she can do is look back at him with her unfurrowed brow. She's concerned that not being able to show concern is hurting her sales. Empathy is a critical sales trait. Can you empathize with a salesperson who currently is unable to? What unintended consequences will your next action create?
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