Travel
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Travel Troubleshooter: Budget Waits 18 Days To Charge Renter $450 For Dirty Floor Mats
Q: I rented a van from Budget for a family trip this past September. When I returned it, the agent checked the vehicle and said nothing about dirt. But 18 days later, Budget inspected the vehicle again and charged me $450 for "excessive dirt and sand," claiming that the floor mats needed cleaning.
They sent photos of the mats but didn't explain...Read more
Travel Troubleshooter: American Airlines Downgrades Passenger, Then Refuses A Refund
Q: I booked a business class seat for my American Airlines flight from St. Thomas to Charlotte, North Carolina. But 45 minutes before boarding, a gate agent told me that my seat was broken, and I'd have to move to the main cabin. They promised a refund for the fare difference, plus a $500 inconvenience fee. Another agent printed a new boarding ...Read more
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