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Travel Troubleshooter: United Changes Passenger's Flight But No Notification Is Received
Krupa Singampalli books a flight home from Australia, but a last-minute schedule change never reaches her inbox. When she arrives at the airport, the airlines can't find her reservation. After missing her original flight and buying new tickets out of pocket, Singampalli discovers that the business class upgrades she paid for have also vanished. ...Read more
Travel Troubleshooter: Princess Cancels A Reservation Due To A Failed Upgrade Purchase
Q: I paid $2,369 for a Panama Canal cruise with Princess Cruises through a travel agent last year. My wife, Norma, and I made a deposit, then paid the final balance one day before the due date. Two days later, I checked my account on the Princess app, and the reservation was gone. When our travel agent called Princess, a customer service ...Read more
Travel Troubleshooter: Alamo Charges $1,000 After Car Battery Dies In The Swiss Alps
Q: I rented a car from Alamo at Geneva Airport in April for a six-day trip through Switzerland. The car worked perfectly for the entire rental period until the last morning. We were staying in Champex-Lac in Valais and woke up to a cold, frosty morning. We needed to return the car and catch our flight from Geneva.
When we tried to start the car...Read more
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