ArcaMax

American Airlines bumps Nicholle Acciarri from her flight, and a gate agent promises her $650 in compensation. But when she tries to collect it, the airline changes its tune and offers a measly $250 credit. Is she entitled to the full amount they promised her?

Q: I was recently denied boarding on an American Airlines flight from New York to ...Read more

George Meyer thought he had a deal for unlimited mileage on his month-long car rental in France. But when he returned the car just three hours late, Europcar slapped him with a bill for $650 in excess distance. Can a small delay really void an "unlimited" contract?

Q: I rented a car through Europcar for a trip to France last summer. I had a ...Read more

Tatsuyuki Morishita books a "quiet" Airbnb in Toronto, only to be jolted awake by noise every night. An Airbnb agent promises a refund if he moves out early, but once he hands back the keys, the company tries to close the case without a refund. Can he get Airbnb to honor its word?

Q: I booked an Airbnb rental in Toronto for a stay of more ...Read more