ArcaMax

Q: I booked an apartment through Airbnb in Beverly Hills, making an initial payment of $1,236. There was just one problem: The address listed for the property didn't exist. Soon after, without my consent, Airbnb charged my card another $7,080.

Airbnb then canceled my reservation and closed my account, even though I never requested either action...Read more

Q: Ouch! On a recent flight from Copenhagen, Denmark, to Newark, New Jersey, on Scandinavian Airlines, I was in the aisle seat of an exit row. The passenger in the middle seat had a heavy bag with a water bottle in her lap, which a flight attendant stowed overhead before departure. Midway through the flight, another flight attendant opened the ...Read more

Q: My family of four flew from Toronto to Marrakech, Morocco, on tickets that were booked directly with Delta Air Lines. The first leg was on KLM, and the connection was on Transavia. When we landed in Amsterdam, Transavia couldn't find our reservation at first. After two hours of back and forth, a representative said that our tickets weren't ...Read more