ArcaMax

Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento, California. Instead, he got something else -- a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do this?

Q: I recently rented a car from Avis at Sacramento International Airport. A ...Read more

Q: Frontier Airlines destroyed my child's stroller during a flight from Phoenix to Seattle. When we picked it up, the plastic frame was melted. It was completely unsafe to use. I filed a claim with Frontier, but they rejected it, calling the damage "normal wear and tear."

I appealed and filed a second claim as requested, but after weeks of ...Read more

Q: I purchased a Travelpro Platinum 29-inch suitcase with a lifetime warranty in 1998. The bag handle broke and is inoperable. My attempts to get it repaired have not succeeded because the parts are not available to make the repair. I think Travelpro should replace the bag with a new one because I paid for a bag with a lifetime warranty. What ...Read more