ArcaMax

Q: I rented a van from Budget for a family trip this past September. When I returned it, the agent checked the vehicle and said nothing about dirt. But 18 days later, Budget inspected the vehicle again and charged me $450 for "excessive dirt and sand," claiming that the floor mats needed cleaning.

They sent photos of the mats but didn't explain...Read more

Q: I booked a business class seat for my American Airlines flight from St. Thomas to Charlotte, North Carolina. But 45 minutes before boarding, a gate agent told me that my seat was broken, and I'd have to move to the main cabin. They promised a refund for the fare difference, plus a $500 inconvenience fee. Another agent printed a new boarding ...Read more

Q: I rented a car from Avis for a quick 7-hour trip between California airports. I returned the vehicle clean with no odors or damage. A week later, I received a $450 cleaning fee for a "heavy smoke smell," even though neither I nor my wife smoke. The company's "proof" included photos of dust and a form that was dated for three days after my ...Read more