ArcaMax

Q: I made a ferry booking with Brittany Ferries in January for an August sailing from Plymouth, England, to Santander, Spain. I'm 79, and unfortunately, health issues developed with my kidney disease. I realized that I needed to change my travel plans. If my condition worsened while I was in Spain, I wouldn't be able to return to the United ...Read more

Q: My wife and I booked business-class tickets to Cairo through Austrian Airlines and Lufthansa for a tour of Egypt. The tour operator canceled the trip after the conflict in the Middle East. When I called Austrian to rebook, the agent misunderstood that the tour was canceled, and they canceled our booking.

The airline only refunded $108 ...Read more

Q: I need your help with a baggage nightmare that's been going on for months. Last year, I flew from Bangalore to Chicago on Air France. One of my two checked bags went missing. But here's where it gets weird: The Air France representative at the airport asked me about a "third bag" that I never checked.

I have Flying Blue Silver status, which ...Read more