Science & Technology



Tech Q&A: E-mailing photos with no loss of quality

Steve Alexander, Star Tribune (Minneapolis) on

Published in Science & Technology News

Q: The last Windows 10 upgrade wiped out one of my favorite features in my Outlook 2010 e-mail program. Before the upgrade, I could select several pictures to e-mail and have Outlook automatically resize the images to fit the storage capacity of an e-mail. After the upgrade, the resizing option quit working. That means I can't e-mail multiple photos because their file sizes are too large to fit in an Outlook e-mail. How can I get this feature back?

Bob Schmiechen, Waukesha, Wis.

A: Microsoft no longer provides tech support for Office 2010, which contains Outlook 2010 (see So there's no easy fix for an incompatibility between the latest Windows 10 update and Outlook 2010.

You could buy a newer version of Office that probably would work better with Windows 10. But I suggest that you abandon Outlook and send your photos via a different e-mail system that doesn't require you to downsize your pictures (which lowers their resolution, or sharpness.)

The reason Outlook 2010 downsized your photos was that each e-mail was limited to 20 megabytes worth of attachments, an amount that's easily exceeded if you try to send several of today's digital photos, which typically range from 2 to 7 megabytes each. Here are some free online e-mail systems with higher size limits for attachments:

Google's Gmail ( The maximum attachment size per e-mail is 25 megabytes. But files as large as 10 gigabytes can be sent if they are first uploaded to Google Drive, an online storage service, then attached to the e-mail as links. (See and

Yahoo Mail ( The maximum attachment size per e-mail is 25 megabytes. But up to 150 megabytes worth of attachments can be added to a single e-mail if the files are first uploaded to Dropbox, an online storage service, then attached to the e-mail as links. (See

Microsoft's ( The maximum attachment size per e-mail is 10 gigabytes. All large files are automatically uploaded to Microsoft's OneDrive online storage service, then attached to the e-mail as links (see Note that is an online e-mail system that's unrelated to the PC-based Outlook program.

Q: I keep getting a pop-up box in the middle of my Windows 10 PC screen. Like the Windows Task Manager, it shows a list of the programs I have open, but it also shows some other data. The more windows I open, the bigger the box gets. Sometimes I have to close the box 20 or 30 times before it stays closed. What's wrong?

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Don Carvajal, River Ridge, La.

A: The box may be an internal Windows 10 problem, or a virus.

Assuming it's a Windows issue, you can (see download a new video card driver (the driver is software that controls the screen), use Windows commands to repair damage to the operating system or fix a "lock screen app" that controls access to the screen. If those things don't work, it may be a computer virus. Run the free version of Malwarebytes (see to get rid of it.

About The Writer

Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: Please include a full name, city and phone number.

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