Allyson Tomchin, Emily's mom, had no clue about Uber's "no unaccompanied minors" policy and neither did her children, who range in age from 13 to 17.
Tomchin says her kids started using Uber a couple of years ago because it's convenient and cheap. To catch a ride, customers just download a free app and pay for rides using their smartphones.
Tomchin's stepdaughter Emily, now 14, has taken Uber dozens of times and was denied a ride for being underage only that one time.
"It doesn't surprise me the company has that rule, but it's definitely not being enforced," Tomchin said.
She said Uber has been a godsend for her and her husband, Rand Lieber.
"We have super busy schedules and so do the kids," she said. "We're all doing different things at different times. Uber helps us accommodate everyone's schedule."
She also thinks her kids will be safe as long as they Uber together.
"I know the name of the driver, the license plate and the route they're driving," she said.
But not every parent is a fan.
Jennifer Rosinski, a Cooper City, Fla., mom with four kids, says she would never send any of them off on their own with an Uber driver.