Most importantly, the reviewers may miss out on the opportunity to recognize committed and knowledgeable advocates, whether interest groups or individuals, who could have long-term, productive relationships with the agency.

These drawbacks have real ramifications for the potential efficacy of those thousands of individual messages, undermining what all those people were doing it for. Still, practicality tips the balance toward of some kind of summarization approach. A passionate letter of advocacy doesn’t hold any value if regulators or legislators simply don’t have time to read it.

There is another approach. In addition to collapsing testimony through summarization, government staff can use modern AI techniques to explode it. They can automatically recover and recognize a distinctive argument from one piece of testimony that does not exist in the thousands of other testimonies received. They can discover the kinds of constituent stories and experiences that legislators love to repeat at hearings, town halls and campaign events. This approach can sustain the potential impact of individual public comment to shape legislation even as the volumes of testimony may rise exponentially.

In computing, there is a rich history of that type of automation task in what is called outlier detection. Traditional methods generally involve finding a simple model that explains most of the data in question, like a set of topics that well describe the vast majority of submitted comments. But then they go a step further by isolating those data points that fall outside the mold — comments that don’t use arguments that fit into the neat little clusters.

State-of-the-art AI language models aren’t necessary for identifying outliers in text document data sets, but using them could bring a greater degree of sophistication and flexibility to this procedure. AI language models can be tasked to identify novel perspectives within a large body of text through prompting alone. You simply need to tell the AI to find them.

In the absence of that ability to extract distinctive comments, lawmakers and regulators have no choice but to prioritize on other factors. If there is nothing better, “who donated the most to our campaign” or “which company employs the most of my former staffers” become reasonable metrics for prioritizing public comments. AI can help elected representatives do much better.

If Americans want AI to help revitalize the country’s ailing democracy, they need to think about how to align the incentives of elected leaders with those of individuals. Right now, as much as 90% of constituent communications are mass emails organized by advocacy groups, and they go largely ignored by staffers. People are channeling their passions into a vast digital warehouses where algorithms box up their expressions so they don’t have to be read. As a result, the incentive for citizens and advocacy groups is to fill that box up to the brim, so someone will notice it’s overflowing.

A talented, knowledgeable, engaged citizen should be able to articulate their ideas and share their personal experiences and distinctive points of view in a way that they can be both included with everyone else’s comments where they contribute to summarization and recognized individually among the other comments. An effective comment summarization process would extricate those unique points of view from the pile and put them into lawmakers’ hands.

This article is republished from The Conversation, an independent nonprofit news site dedicated to sharing ideas from academic experts. If you found it interesting, you could subscribe to our weekly newsletter.

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Nathan Sanders is a volunteer contributor to the Massachusetts Platform for Legislative Engagement (MAPLE) project, and previously served as a fellow in the Massachusetts state legislature.

Bruce Schneier does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.