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Jim Rossman: Scammers never stop scamming

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Published in Science & Technology News

I received an email this week from Cricket Wireless.

It read:

“Valued Customer,

There is a pending identity verification on your Cricket Wireless profile. Due to this error, we limited access to our service(s) until this is done.

To remove limitation, please get verified by GOING HERE (this was a link).

Regards,

Cricket Wireless LLC “

The email had the Cricket Wireless logo, and even a “click to unsubscribe” link. It looked pretty legitimate – but it was fake.

The link lead to a page that looked like a Cricket support page, and there were blanks there for me to enter my login credentials and even the account PIN.

How did I know this was a scam?

 

I’ve been a customer of Cricket wireless in the past, but I’m not a current customer and the email they used was the one I set up to interact with readers of this column. It is not an email account that was active when I was a Cricket customer many years ago.

What if I was a current Cricket Wireless customer? How would I know it was a scam?

You need to consider every incoming email as if it is a scam – especially if it is asking you to verify any personal or login information.

If I was a current Cricket Wireless customer, I’d want to go to the Cricket Wireless app or my bookmark for Cricket Wireless and try to log in.

I’d also pay attention to the email address where they send the scam message. If they sent the scam message to my main gmail account, which I did use when I had Cricket service, then I would probably change my password just in case.

The world is unfortunately still full of scammers. The “click here” link in the scam message that I got was disabled after a day or two. This is what the scammers do – they set up a fake webpage to gather the login info from unsuspecting customers, then they take it down and disappear a day or two later.

Likewise, you should be wary of any email that comes to tell you of a successful order of Norton or McAfee antivirus or any other service you didn’t order. Those emails conveniently give you a phone number to call to cancel the order, which sounds like what you need to do to avoid being charged.

You can always check your bank or credit card accounts to see if there are really pending charges for such services, but chances are they just want to get you on the phone and try to get you to verify your credit card or bank account information so they can “credit back your account.”

Don’t fall for it.


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