Science & Technology



Jim Rossman: How fixing someone else’s problem broke my computer


Published in Science & Technology News

Sometimes helping others can create more problems.

An example of the font Helvetica Neue

I had a situation happen to me this week that’s worth sharing.

One of my co-workers is working on a graphic design project, and she needed to add some fonts to her computer to edit a document.

For those who don’t know the term, a font is a typeface. Each typeface on your computer is an actual file that needs to be installed before you can use it.

After I found the font files she needed, I decided to install one on my computer as a refresher before I helped her. I hadn’t installed a font on a Windows PC in several years.


She was working remotely, so we set up a Microsoft Teams meeting. She shared her screen with me, and I walked her through installing the fonts.

That should have been the end of the story, but it wasn’t.

It isn’t unusual for there to be a follow-up question or issue when I work on a computer, but this time the problem manifested on my PC.

After that Teams meeting, I noticed that the default font on my web browser had changed. It was now a different typeface that was very thin and italic. It was not at all what I was used to seeing.


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