A: The problem with your wife's laptop isn't caused by Google ending technical support for Picasa. It's the result of data corruption in the laptop's Picasa database, which contains the information for sorting and labeling photos.
Fortunately, that database can be rebuilt (see tinyurl.com/m487fs8), although some of your existing photo labeling information may be lost. (If you are asked to uninstall Picasa as part of rebuilding the database, make sure you have your original copy in your "downloads" folder so you can reinstall it. The program is no longer available online.)
Because your laptop's Picasa program has no problems, you can keep using it. Photos you stored in the online Picasa photo gallery are now in Google Photos (see tinyurl.com/oxcpvl5).
For potential Picasa replacements, see tinyurl.com/y98wkgrn and tinyurl.com/y9rzbwfn.
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