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It's not safe for me to fly. Can I get a refund for my American Airlines ticket?
Betty Barrett cancels her flight from Fort Myers, Fla., to Birmingham, Ala. at the start of the pandemic. Why won't American Airlines refund her ticket?
Q: I recently used part of a $721 ticket credit on American Airlines to book a flight from Fort Myers, Fla., to Birmingham, Ala., to see my grandson perform with the Alabama Ballet. I used $...Read more
How do you get Acura to honor its powertrain warranty?
What's wrong with Robin Hogue's Acura TLX? And why won't Acura cover her warranty repairs?
Q: Two years ago, I bought a 2018 Acura TLX from an Acura dealership located in northwestern Indiana. Unfortunately, since purchasing this vehicle, I have encountered a couple of mechanical issues. The most recent is a sudden break of a connecting rod.
...Read more
No exchange allowed from Armani Exchange -- can you help?
Tessa Tan orders a sweatshirt from Armani Exchange, but it doesn't fit. Why won't the company exchange it for her?
Q: I'm trying to get an item exchanged that I bought through Armani Exchange online. Last year, I bought several items from Armani online. One of them, a crew-neck sweatshirt, was too big for me.
I called Armani and a ...Read more
The seat belt won't release on my Lexus RX350. Can you help?
The seat belts on Richard Johnson's Lexus RX350 won't release. But his dealership can't help him. How do you fix this?
Q: I have a problem with my Lexus RX350 that I can't resolve with my local dealership. My problem is that the front seat belts, especially the driver side, do not release cleanly.
I have owned several dozen cars during my 60 ...Read more
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