In the midst of its battle to extinguish the Mendocino Complex wildfire in 2018, the Santa Clara County Fire Department discovered that its internet connection provider, Verizon, had throttled their data flow virtually down to zero, cutting off communications for firefighters in the field. One firefighter died in the blaze and four were injured.

Verizon refused to restore service until the fire department signed up for a new account that more than doubled its bill.

That episode has long been Exhibit A in favor of restoring the Federal Communications Commission's authority to regulate broadband internet service, which the FCC abdicated in 2017, during the Trump administration.

Now that era is over. On Thursday, the FCC — now operating with a Democratic majority — reclaimed its regulatory oversight of broadband via an order that passed on party lines, 3-2.

The commission's action could scarcely be more timely.

"Four years ago," FCC Chair Jessica Rosenworcel observed Thursday as the commission prepared to vote, "the pandemic changed life as we know it. ... Much of work, school and healthcare migrated to the internet. ... It became clear that no matter who you are or where you live, you need broadband to have a fair shot at digital age success. It went from 'nice to have' to 'need to have.' "

Yet the commission in 2017 had thrown away its own ability to supervise this essential service. By categorizing broadband services as "information services," it relinquished its right to address consumer complaints about crummy service, or even collect data on outages. It couldn't prevent big internet service providers such as Comcast from favoring their own content or websites over competitors by degrading the rivals' signals when they reached their subscribers' homes.

"We fixed that today," Rosenworcel said.

The issue the FCC addressed Thursday is most often viewed in the context of "network neutrality." This core principle of the open internet means simply that internet service providers can't discriminate among content providers trying to reach your home or business online — they can't block websites or services, or degrade their signal, slow their traffic or, conversely, provide a better traffic lane for some rather than others.

The principle is important because their control of the information highways and byways gives ISPs tremendous power, especially if they control the last mile of access to end users, as do cable operators such as Comcast and telecommunications firms such as Verizon. If they use that power to favor their own content or content providers that pay them for a fast lane, it's consumers who suffer.

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