Q: I booked a condo in Park City, Utah, for four nights through Vrbo. When I arrived, I found that it was much smaller than it appeared in the images on the site. But the main problem was that it clearly had not been cleaned since the last renters left. There was also extremely awful-smelling trash that they had failed to empty in the can right ...Read more
Q: We booked round-trip flights from Frankfurt to San Francisco through Lufthansa. The final leg of our trip, from Frankfurt to Dusseldorf, was on Deutsche Bahn, the German railway.
Our return flight from San Francisco to Germany was supposed to be a code-share on United Airlines. The airline canceled our return and we were rebooked on a flight...Read more
Q: My husband and I recently flew from Madrid to New York on Iberia Airlines. Our flight was delayed by more than four hours. I filed a complaint with Iberia and the Agencia Estatal de Seguridad Aerea (AESA), the Spanish aviation safety and security agency.
AESA issued a report saying we were entitled to compensation of 600 euros per person. ...Read more
Q: I recently rented a car in Tucson, Arizona, through Budget Rent-A-Car. I reserved the vehicle through Expedia.
Expedia sent a contract saying the two-month rental would be $1,054. Budget billed my credit card $1,534 -- an overcharge of $480.
I noticed the overcharge when I returned the car. I tried to resolve the problem with an employee ...Read more
When Norwegian Airlines cancels Andrew Brown's flight, it rebooks him and promises to reimburse the train tickets to his final destination. Then it changes course. Is he out of luck?
Q: My family and I booked round-trip flights to England on Norwegian Airlines as part of a 10-day vacation. On the morning we were due to fly, the airline sent us ...Read more