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After a Jet Airways cancellation, where's my compensation?

Travel / Christopher Elliott /

FROM KING FEATURES SYNDICATE, 300 W. 57th STREET, 41st FLOOR, NEW YORK, NY 10019 Q: I recently flew from Paris to Mumbai on Jet Airways. My flight was delayed and eventually canceled. Jet Airways promised me $1,360 under EC 261, the European airline consumer protection regulation.

I sent Jet Airways an EC 261 claim. Within three days, the ...Read more

Why can't I cancel my reservation at the Madison LES Hotel?

Travel / Christopher Elliott /

Q: I booked a room at Madison LES Hotel in New York. A month before my stay, I changed my mind about staying at the hotel. I emailed the property, asking to cancel. A representative responded, saying that I had booked a "deeply discounted" rate, incurring a "one-night penalty if cancellation is needed," the representative said.

I looked at ...Read more

Canceled Expedia tickets, and now we're stranded in Santorini

Travel / Christopher Elliott /

Q: I recently booked round-trip tickets from Boston to Santorini, Greece, through Expedia for a family vacation. British Airways delayed our outbound flight to London and rescheduled us on a flight through Athens to Santorini.

Our return flight on Iberia from Santorini to Boston via Madrid didn't go as planned. When we arrived at the airport, ...Read more

I tried to cancel my Priceline hotel cancellation, then Priceline kept my money

Travel / Christopher Elliott /

Q: I recently visited Priceline.com to book a hotel. I was checking out a few websites and shopping around for prices to see if I could find a good deal.

I put in my dates and location, and found a hotel I was interested in, the Waldorf Astoria in Jerusalem. It said in big, bold letters: "Reasons to book now. Buy now & cancel anytime." I took a...Read more

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