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My hotel was overbooked so where's my refund?

Travel / Christopher Elliott /

Q: A year ago, I booked a room and prepaid for a night at Hotel San Giorgio in Civitavecchia, Italy. Big mistake. Two days before we were to leave, I got the dreaded email that the hotel had overbooked and our reservations had been canceled. The hotel promised us a refund.

Thinking about all the great reviews this hotel had, I felt confident ...Read more

Help, I've been banned by Airbnb!

Travel / Christopher Elliott /

Q: I've been banned from Airbnb and I don't know why. I've been using Airbnb for more than five years with no problems. I always get stellar reviews from my hosts. But recently, when I logged in, I received a cryptic message about being banned with no explanation. I have not been able to get help from anybody that I've contacted.

I'm a graduate...Read more

Gate 1 Travel won't refund my trip after my father's death

Travel / Christopher Elliott /

Q: We booked a family trip from London to New York with Gate 1 Travel via Virgin Atlantic Airways. My father passed away in April and I want to cancel our trip.

I asked Gate 1 Travel if I could receive a refund, and it requested a death certificate, which I've sent. I have not heard anything from the company.

Gate 1 should be able to give us a...Read more

Why can't Expedia make this ticket name change?

Travel / Christopher Elliott /

Q: My husband and I recently booked roundtrip airline tickets from Tel Aviv to Boston with Turkish Airlines on Expedia. We ordered the tickets online. A few weeks after receiving our confirmation, I noticed that my last name was spelled "Alkaly" instead of "Alkalay."

I contacted Expedia, and it emailed me and said it had reissued the ticket ...Read more


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