I feel these are extenuating circumstances that warrant a refund. But the host refuses to return our money, and I can't seem to contact Airbnb. I have sent them questions on their website but there's been no reply. I prepaid $8,457 for the rental, so this would be a huge hit for me. Can you help? -- Laureen McCluen, Santa Maria, California
A: I...Read more
Q: I booked four rooms for my extended family on a vacation to Iberostar Selection Rose Hall Suites in Montego Bay, Jamaica. Having been to the adults-only side of the resort before, we chose the suites for its family-friendly reputation -- specifically, because they had a kids waterpark and kids club, which we thought would be the perfect speed...Read more
Q: My family and I purchased tickets to fly from Philadelphia to Las Vegas on Spirit Airlines. We got to the airport a little under two hours before departure. A representative told us we were required to check-in 24 hours in advance. Nowhere on my confirmation did it say that I needed to check-in 24 hours in advance.
Spirit denied us boarding ...Read more
Q: I recently flew from Chicago to Santiago, Spain, via Madrid on Iberia Airlines. The airline delayed the first leg of my outbound flight by more than four hours because of "mechanical" issues. Iberia notified me that I was entitled to up to $1,350 per person in compensation, payable that day.
I did not receive compensation that day. A ...Read more