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I had multiple heart attacks. Can I get a refund from HomeAway?

Travel / Christopher Elliott /

Q: I have a home reserved in Kauai, Hawaii, this spring through HomeAway. I had multiple heart attacks and was then diagnosed with a rare heart disease known as spontaneous coronary artery dissection.

My medical team advised me not to take the six-hour flight to Hawaii. I asked for a refund. The owner wanted to give us a credit and allow us to ...Read more

Banned by Airbnb -- but why?

Travel / Christopher Elliott /

Q: Airbnb has deactivated our account for no apparent reason. We have only used Airbnb three times over the past three years. Each rental worked out great. Our last rental was in the summer of 2017.

We attempted to book a rental in the past three weeks, but we were stopped halfway through the booking process. After several calls and emails to ...Read more

I didn't smoke in the hotel, so what's this $250 cleaning fee?

Travel / Christopher Elliott /

Q: I recently stayed at a Country Inn & Suites in Omaha, Nebraska. After my husband and I checked out, the hotel charged us a $250 fee. I contacted the hotel once I saw the charge, and after several phone calls, an assistant manager told me it was a cleaning fee for smoking in the room. He told me the room smelled of weed.

I did not smoke in my...Read more

After a hard fall in the Rockies, why won't Trip Mate pay my claim?

Travel / Christopher Elliott /

Q: I recently took a Grand Circle tour of the Canadian Rockies. I purchased travel insurance through Trip Mate.

While I was on the tour, I tripped on uneven concrete in front of the Waterton Lodge in Waterton, Alberta, and slammed down directly onto my right knee. I was treated in a local hospital and, two days later, managed to get to the ...Read more

A missing leg on Asiana -- and a missing refund from Expedia

Travel / Christopher Elliott /

Q: I recently booked four round-trip tickets to the Philippines through Expedia. A short while later, I received a message from Expedia saying Asiana Airlines changed our flight time. But when I checked Expedia, our departure from Toronto only went as far as Korea. Our last leg, from Seoul to Manila, was missing.

I called Expedia and they said ...Read more

 
 

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