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Persistence pays off for this Aer Lingus delay

Travel / Christopher Elliott /

Q: My daughter and I were booked on an Aer Lingus flight from Paris to San Francisco via Dublin last year. Our flight from Paris was delayed -- due to fog, we were told -- and even though we arrived 15 to 20 minutes before the scheduled departure of our connection, we were told that the flight had "already departed."

An Aer Lingus ...Read more

Hey Meridiana Airline, where's our compensation check?

Travel / Christopher Elliott /

Q: My husband's and my recent flight from London to Naples, Italy, on Meridiana, an Italian airline, was delayed by more than seven hours. As a result, we missed the first day of our escorted hike, and did not arrive at our hotel -- located a few hours southeast of Naples -- until nearly midnight.

After we had returned from our trip, we were ...Read more

I can't use these Southwest vouchers -- how about a refund?

Travel / Christopher Elliott /

Q: My husband booked flights on Southwest Airlines for our 30th anniversary this summer, but we had to reschedule them because he had emergency surgery. We rescheduled the flights for April, but he had to have emergency surgery again. Now the doctor says he will be unable to fly for the rest of his life.

When the Southwest agent rescheduled our...Read more

My dream trip ended early when my London flight was canceled

Travel / Christopher Elliott /

Q: I recently booked round-trip airline tickets on British Airways to fly from Albuquerque, New Mexico, to Inverness, Scotland, on British Airways. I made the reservation through Expedia, which included one night's lodging at the Culloden House Hotel. I also booked five nights at the Ullinish Country Lodge directly.

My flight from Albuquerque ...Read more


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