Q: I had to cancel my honeymoon trip to Sugar Bay Resort and Spa in St. Thomas a few days before my departure in October because of Hurricane Irma.
I had booked the package through Travelocity. It included round-trip airfare and hotel. But the resort was so damaged that it will remain closed for most of 2018. I received my full refund for the ...Read more
Q: I recently made a reservation through JustFly.com to travel from Minneapolis to Coffs Harbour, Australia, via Sydney. Three weeks ago, I looked up my reservation on the Qantas website and found that the U.S. flights had been canceled.
Neither Qantas nor Justfly.com contacted me regarding the cancellation. I called Justfly.com immediately and...Read more
Q: My husband and I had tickets from Philadelphia to New Delhi on Virgin Atlantic this fall. We bought the tickets through CheapOair and paid $1,911. About 12 hours before the flight, my husband was admitted to the emergency room with severe stomach pains. Doctors diagnosed him with a small bowel obstruction and said he may need surgery the next...Read more
Q: I recently booked a room at a Holiday Inn in Orlando, Florida -- at least, I thought I did. After making the reservation, I was switched to a sales agent, who invited me to attend a one-hour presentation that would show me "a way to enjoy all the luxuries of a vacation" at a cost of $199, which would be fully refunded, along with a $100 ...Read more