Home & Leisure

Can Palladium Travel Club keep my money?

Travel / Christopher Elliott /

Q: My husband and I recently stayed at the Grand Palladium Bavaro Suites in Punta Cana, Dominican Republic. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-...Read more

Why won't travel insurance cover my flight cancellation?

Travel / Christopher Elliott /

Q: I was supposed to fly from Sacramento, California, to Seattle recently with my sister and mother for a family wedding. Before our trip, my sister had to be rushed to the emergency room with an unexpected heart condition. This prevented us from traveling.

I had purchased travel insurance when I made this booking through Travelocity. Little ...Read more

Hey VRBO, where's my vacation rental?

Travel / Christopher Elliott /

Q: I reserved a vacation rental in San Antonio through VRBO this spring and paid my deposit and fees. I made the final payment in July. I attempted to contact the owner to arrange access, but several emails and phone messages went unanswered.

I contacted VRBO by email, phone and certified letter. Today, I was told by phone that in order to ...Read more

Our United Airlines tickets expired -- can they be unexpired?

Travel / Christopher Elliott /

Q: My husband and I paid $3,000 for round-trip tickets on United Airlines last year for a flight from Washington to Zurich, Switzerland. We also took out a travel insurance policy. Because of a post-surgical medical issue, my husband could not travel. At that time, we contacted United and were told that we could reuse the tickets as long as we ...Read more

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