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WOW air, where's my $92 refund?

Travel / Christopher Elliott /

Q: A few months ago, my WOW air flight from Edinburgh, Scotland, to Keflavik, Iceland, was delayed. That caused me and my travel companion to miss our connecting flight to Baltimore.

The next day, WOW rerouted us to Washington Dulles International Airport on Icelandair. But our car was 60 miles away at Baltimore-Washington International Airport...Read more

My flight was canceled and I had to pay extra to travel

Travel / Christopher Elliott /

Q: My friend and I used our frequent-flier miles to book a flight on American Airlines' partner airline LATAM Airlines Group S.A. from Buenos Aires to Ushuaia, Argentina. That flight, the only one of the day, was canceled due to pilot illness.

Both LATAM and American refused to rebook us on another flight, each claiming that it was the other's ...Read more

I've been waiting for a refund since last summer

Travel / Christopher Elliott /

Q: Last summer, on my way to Kilimanjaro, my flight from Washington, D.C., to New York was canceled and rescheduled by JetBlue.

The rescheduled flight didn't work because I would have missed our international flight. I contacted my booking agent immediately, and since JetBlue didn't have any workable flights, I ended up taking a train to New ...Read more

Why won't American Airlines refund my son's airfare?

Travel / Christopher Elliott /

Q: I recently booked a flight through American Airlines' website for my son to fly from Los Angeles to Madrid. Within 24 hours, I canceled the flight. My son spoke to American on the phone, and was told that the refund would be credited to my credit card "soon."

It's been more than a month. My credit-card payment is due in three days, and the ...Read more


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