Q: I was supposed to fly from Sacramento, California, to Seattle recently with my sister and mother for a family wedding. Before our trip, my sister had to be rushed to the emergency room with an unexpected heart condition. This prevented us from traveling.
I had purchased travel insurance when I made this booking through Travelocity. Little ...Read more
Q: I reserved a vacation rental in San Antonio through VRBO this spring and paid my deposit and fees. I made the final payment in July. I attempted to contact the owner to arrange access, but several emails and phone messages went unanswered.
I contacted VRBO by email, phone and certified letter. Today, I was told by phone that in order to ...Read more
Q: My husband and I paid $3,000 for round-trip tickets on United Airlines last year for a flight from Washington to Zurich, Switzerland. We also took out a travel insurance policy. Because of a post-surgical medical issue, my husband could not travel. At that time, we contacted United and were told that we could reuse the tickets as long as we ...Read more
Q: This spring, I traveled with a friend from La Paz, Mexico, to Copper Canyon, Mexico. We split the costs, but I paid for her to return on TAR Aerolineas to La Paz from Chihuahua, Mexico, while I returned to the U.S. on American Airlines.
My friend received an email that TAR was canceling that route, and was offered the choice of a credit for ...Read more