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Aigle Azur lost my bag six months ago. Now what?

Travel / Christopher Elliott /

Q: Aigle Azur Transports Aeriens lost my checked bag last November on a flight to Orly, France. The airline has refused to make a "determination" on my claim, despite numerous emails. Most recently, Aigle Azur asked me to send all my claim information to France by registered snail mail, which cost an additional $20.

My travel insurance company,...Read more

I canceled my tour on time. Where's my refund, Viator?

Travel / Christopher Elliott /

Q: I have a problem with Viator, a site that sells tours. I booked four of its tours in Naples, Italy, this year. Unfortunately, I had to cancel the tours because I developed bronchitis and a middle ear infection in both ears. My doctor said I couldn't travel.

I emailed Viator to cancel my trips. Three of the four tours offered an immediate ...Read more

Trip Mate denied my claim. Is there no hope for a refund?

Travel / Christopher Elliott /

Q: My husband and I booked a flight through CheapOair on Air Canada from Chicago to Copenhagen, Denmark, with a return flight from Rome to Chicago. We bought insurance, also through CheapOair, with Trip Mate. We had to cancel the trip because my husband fell ill.

I filed a claim, but Trip Mate denied it, saying that my husband had a pre-...Read more

Hey, United Airlines, why did you cancel my ticket?

Travel / Christopher Elliott /

Q: I was flying from the Monterey Regional Airport to Los Angeles on United Airlines for medical treatment. I truly appreciate the convenience of a direct route, so you can imagine my frustration when I arrived at the airport in Monterey to check in and discovered that United had canceled and refunded my ticket. My only recourse was to purchase ...Read more

My airline canceled a leg of my flight, but Expedia won't refund it

Travel / Christopher Elliott /

Q: I bought a ticket on South African Airways using Expedia. SAA canceled one leg of my flight (I have a letter from SAA confirming its cancellation). Since I had an international connection and there were no other SAA flights, I ended up having to buy a new domestic ticket on a different airline.

I am now trying to get a refund for the ...Read more


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