Q: Earlier this year, I rented a home in West Tisbury, Massachusetts, through Vrbo. The owner was happy to accept our payment in full and has taken full advantage of his position. He did not return our calls and then, four months before we were supposed to arrive, he asked us to cut our stay short by one day.
This is a special vacation for ...Read more
Q: I recently booked round-trip flights from Minneapolis to Savannah, Georgia, through Orbitz. We were supposed to fly out on American Airlines and back on Sun Country. We also purchased trip insurance through Travel Guard.
A hurricane was heading for the Savannah area, and we were watching our flight status online and discovered that our ...Read more
Alaska Airlines canceled Marcos Schapira's flight from Seattle to Santiago, Chile. Did it decide to keep his money -- or was it GotoGate, his online travel agency?
Q: I recently bought plane tickets from Seattle to Santiago, Chile, on Alaska Airlines for my family through GotoGate, an online travel agency. The company contacted me the same day,...Read more
Q: I bought two first-class tickets from San Jose, California, to Honolulu on Hawaiian Airlines through TripAdvisor. My husband is 87, and when he could not make the flight, Hawaiian Airlines said it would refund his ticket, minus $100. But the money would be refunded through TripAdvisor, because that's how I purchased the tickets. It's been ...Read more
Q: I recently paid for a flight from Minneapolis to Chicago using frequent flier miles, plus a $75 fee. American Airlines canceled my flight, but a representative told me the $75 fee was not refundable. I called the airline and escalated my request to a customer service supervisor. He also told me the reservation fee was nonrefundable.
I don't ...Read more