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This Budget rental is on the wrong side of the island

Travel / Christopher Elliott /

Q: I reserved a rental from Budget at Maui's Kahului Airport for $350. When I showed up, the not-so-friendly agent said I did not have a reservation. I gave her my reservation number and she said my reservation was for the office on the other side of the island!

I told her the phone agent obviously made a mistake since the airport is at Kahului...Read more

Why won't WOW Air refund my canceled flight?

Travel / Christopher Elliott /

Q: I have been struggling to get any feedback from WOW Air about my refund request for a flight it canceled from Paris to Reykjavik, Iceland. WOW was supposed to book me the next day but didn't have any availability. I asked for a refund.

I also submitted a claim through its website. I never received a confirmation email or a claim number. I ...Read more

Denied boarding by Delta Air Lines twice -- can you help me get a refund?

Travel / Christopher Elliott /

Q: My wife Sarah and I went to Detroit Metro Airport with two tickets to Puerto Vallarta, Mexico, that we bought from Aeromexico. The flight was operated by Delta Air Lines. We checked our bags, received boarding passes and went to the gate.

But when we tried to board the flight, they turned my wife away without giving us a reason. Delta ...Read more

My EU 261 claim from WOW Air is 'in process.' What does that even mean?

Travel / Christopher Elliott /

Q: My wife, two daughters and I recently were scheduled to fly from Paris to Pittsburgh, through Reykjavik, Iceland, on WOW Air. WOW canceled the flight, and we missed our connecting flight to Pittsburgh.

The next available WOW Air flight didn't depart Paris until three days later, and WOW would not endorse our tickets to another airline. My ...Read more


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