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My hotel in San Juan closed after the hurricane -- why can't I get a refund?

Travel / Christopher Elliott /

Q: I booked my Thanksgiving vacation from Chicago to San Juan, Puerto Rico, through American Airlines Vacations. I had reservations at the Caribe Hilton San Juan Hotel.

Immediately after the hurricane, I called Hilton corporate. A representative told me the hotel would be closed through Dec. 31, and that any paid reservations would be refunded ...Read more

WOW, where's my compensation for that 14-hour delay?

Travel / Christopher Elliott /

Q: I recently flew from Los Angeles to Reykjavik, Iceland, on WOW Air, a discount airline. WOW told me to arrive at 4:30 p.m., but the flight was delayed more than 14 hours.

The reason: The aircraft we were using had left Iceland late. WOW knew this, but still told me to get to the airport at 4:30.

I missed an entire day of my vacation by ...Read more

My husband fell, so we had to cancel our flight -- can I get a refund?

Travel / Christopher Elliott /

Q: I recently booked a flight from Boston to Washington, D.C., for my husband and me to visit my son for his birthday. My husband has lung cancer. Before our flight, he fell down a flight of stairs and was unable to fly. I'm so disappointed we had to cancel our tickets, and I hope we won't lose the cost of the flight on top of everything else.

...Read more

A canceled flight to London and a confusing claim

Travel / Christopher Elliott /

Q: My companion and I had confirmed reservations from Florence, Italy, to London earlier this year on a British Airways flight operated by Vueling Airlines. When we arrived at the airport in Florence in plenty of time for the 2:05 p.m. flight, an airline representative told us we might not be permitted to board the flight or that it might be ...Read more

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