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Please fix the name on my baby's airline ticket, Expedia

Travel / Christopher Elliott /

Q: My husband booked us a trip to Greece for this summer on Expedia. Our flight is on Air Canada.

He called Air Canada to pick seats, since we will be traveling with a 9-month-old baby. Air Canada informed us that our child was booked under the name "S. Cassill" instead of the name on her passport, "Stevie Anne Marie Cassill."

He asked Air ...Read more

Why won't Royal Caribbean cover my hotel bill?

Travel / Christopher Elliott /

Q: My husband had a possible transient ischemic attack -- better known as a mini-stroke -- while we were passengers on Royal Caribbean's 13-night Vision of the Seas fall foliage tour last year. The cruise, which left from Cape Liberty, New Jersey, ended in Quebec City.

He had his symptoms while we were docked in Charlottetown, Prince Edward ...Read more

My TripAdvisor rate tripled and now my refund is missing in action

Travel / Christopher Elliott /

Q: Last year, I booked a rental at Beach Road Villas in Sanibel, Florida, through TripAdvisor. I confirmed the rental via email and also spoke with the owner by phone a month later.

A few weeks ago, I received an email from the owner, saying there was a "mistake" and the correct rate was triple what we had agreed to. If I didn't pay, I couldn't...Read more

Eurostar canceled my train and left us stranded in London

Travel / Christopher Elliott /

Q: I recently booked four first-class train tickets for travel from London to Paris for me, my daughter and my two grandchildren for $684. As we were standing in line to board, Eurostar inexplicably canceled the train and closed the train station office. Chaos ensued.

A Eurostar agent standing in front of the office told me that for future ...Read more

Flying in circles with Air Canada and LIAT. Will this case ever be resolved?

Travel / Christopher Elliott /

Q: My partner and I would like to kindly request your help in obtaining a refund from LIAT airline for missing our connecting flight from Trinidad to Toronto due to a two-hour delay of our first leg from St. Vincent.

After our late arrival in Trinidad, we were sent to a hotel to spend the night with the promise that we would be placed on the ...Read more


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