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Why did Frontier make me pay extra for my checked bags?

Travel / Christopher Elliott /

Q: I recently bought roundtrip tickets from Madison, Wisconsin, to Las Vegas on Frontier Airlines through The tickets included checked bags for both of us. I have the printed itinerary that shows the baggage is included.

On the return flight from Las Vegas, Frontier made me pay $100 for the two bags. I can't get anywhere with ...Read more

American Airlines couldn't get us to grandmother's funeral -- now it's keeping our money

Travel / Christopher Elliott /

Q: My family of four was scheduled to fly from Austin, Texas, to Quad City International Airport for my grandmother's funeral in Moline, Illinois. The first leg of our American Airlines flight from Austin to Dallas was initially delayed because of a crew problem. Then, it was delayed even more because the plane had been mistakenly overfueled and...Read more

An Aerolineas Argentinas downgrade to coach, but no refund

Travel / Christopher Elliott /

Q: I recently purchased a business class ticket on Aerolineas Argentinas to fly from New York to Buenos Aires. Due to a pilots strike on the day of my trip, I was rebooked on a United flight.

I was seated in a middle seat in economy class. Apparently, no higher cabin seats were available. I discussed my seating concern with the AA reps and the ...Read more

I had multiple heart attacks. Can I get a refund from HomeAway?

Travel / Christopher Elliott /

Q: I have a home reserved in Kauai, Hawaii, this spring through HomeAway. I had multiple heart attacks and was then diagnosed with a rare heart disease known as spontaneous coronary artery dissection.

My medical team advised me not to take the six-hour flight to Hawaii. I asked for a refund. The owner wanted to give us a credit and allow us to ...Read more

Banned by Airbnb -- but why?

Travel / Christopher Elliott /

Q: Airbnb has deactivated our account for no apparent reason. We have only used Airbnb three times over the past three years. Each rental worked out great. Our last rental was in the summer of 2017.

We attempted to book a rental in the past three weeks, but we were stopped halfway through the booking process. After several calls and emails to ...Read more


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