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Travelocity can't help me with my Air India refund, can you?

Travel / Christopher Elliott /

Q: I recently booked a flight from Pittsburgh to Delhi via New York through Travelocity. My tickets were on Delta Air Lines and Air India. Delta canceled my outbound flight from Pittsburgh to New York. It originally got into JFK at 12:15 p.m., and I had a 2:30 p.m. flight out of JFK to Delhi.

When Delta canceled the first leg, it rebooked me on...Read more

After a Jet Airways cancellation, where's my compensation?

Travel / Christopher Elliott /

FROM KING FEATURES SYNDICATE, 300 W. 57th STREET, 41st FLOOR, NEW YORK, NY 10019 Q: I recently flew from Paris to Mumbai on Jet Airways. My flight was delayed and eventually canceled. Jet Airways promised me $1,360 under EC 261, the European airline consumer protection regulation.

I sent Jet Airways an EC 261 claim. Within three days, the ...Read more

Why can't I cancel my reservation at the Madison LES Hotel?

Travel / Christopher Elliott /

Q: I booked a room at Madison LES Hotel in New York. A month before my stay, I changed my mind about staying at the hotel. I emailed the property, asking to cancel. A representative responded, saying that I had booked a "deeply discounted" rate, incurring a "one-night penalty if cancellation is needed," the representative said.

I looked at ...Read more

Canceled Expedia tickets, and now we're stranded in Santorini

Travel / Christopher Elliott /

Q: I recently booked round-trip tickets from Boston to Santorini, Greece, through Expedia for a family vacation. British Airways delayed our outbound flight to London and rescheduled us on a flight through Athens to Santorini.

Our return flight on Iberia from Santorini to Boston via Madrid didn't go as planned. When we arrived at the airport, ...Read more

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