Q: I recently was scheduled to fly from Toronto to Washington, D.C., on Porter Airlines. The flight was canceled when I arrived at the airport. Porter proposed rescheduling me on a flight two days later. A representative said the airline would put me up in a hotel for two nights and provide meal vouchers.
But I needed to be in Washington before...Read more
Q: I booked an apartment in Paris on Airbnb recently. At the last moment, the host gave me a different address and said, "It's the same street." But it wasn't the same apartment.
I decided I didn't have much choice, even though it was suspicious. When I arrived after a transatlantic trip, I knew I couldn't get into the apartment until 2 p.m. ...Read more
AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn't. How can he persuade AXA to change its mind?
Q: I recently flew to New Zealand and back. I purchased a travel-insurance policy through AXA Assistance USA.
On my return flight from Christchurch, New Zealand, to...Read more
Q: We recently used Booking.com to reserve a property on Maui that was managed by the company HelloRelaxation. It was titled "3 Bedroom House 5 mins from Beach." It was a property that required a nonrefundable prepayment.
We were sent a rental agreement, which we signed based on the information provided on Booking.com's website. When we arrived...Read more