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Two days in the sick bay cost me $5,929. Why won't my travel insurance pay?

Travel / Christopher Elliott /

Q: I recently took a Mediterranean cruise on Oceania's MS Marina. I bought Allianz Global Assistance trip insurance through my travel agent, and paid $789 for coverage for me and my wife. The travel insurance includes $25,000 medical coverage for the cruise.

Three days before the cruise ended, I awoke shivering with a temperature of 103.1 ...Read more

Hertz charged me an extra $72. Can I get a refund?

Travel / Christopher Elliott /

Q: I rented a car through AAA this summer and received a contract for $386. When I picked up the car at the Hertz rental counter in Bend, Oregon, I was charged $458 -- $72 more than my contract. After the trip, I contacted AAA, and it put me in touch with Priceline about the rental.

Priceline told me to send it the contract and the rental ...Read more

My husband has six weeks to live. Why won't Princess refund our cruise?

Travel / Christopher Elliott /

Q: My husband and I planned to go on a Princess cruise this fall. He has esophageal cancer, but his last chemo radiation was at the end of 2015, and his doctor deemed him medically stable to take the trip.

Unfortunately, at the end of October, right after we paid in full for the trip, he had what we thought was a stroke. It turned out to be ...Read more

Help! My travel insurance company won't pay to bring my husband's body home

Travel / Christopher Elliott /

Q: On a trip to Malaysia last summer, my husband was hospitalized with an infection and died. We had two active travel insurance policies at the time, one with Liverpool Victoria and the other with Seven Corners. The two policies overlapped by a couple of days.

When my husband became ill, we had two days left on our policy with Liverpool ...Read more


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