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Charged twice for my Marriott room -- how about a refund?

Travel / Christopher Elliott /

Q: I booked one night at the Courtyard Marriott Miami Downtown/Brickell before a cruise. When I checked in, I told the clerk I was using a Marriott gift card, which he charged for one night.

When I checked out, the hotel charged a second night on the gift card. I called customer service at Marriott to get the charge removed. I also called the ...Read more

No compensation for a delayed Iberia flight

Travel / Christopher Elliott /

Q: I recently flew from Madrid to Lisbon on Iberia Airlines. The airline delayed my flight four hours. An Iberia representative in Madrid told me that under EU rules, I was entitled to 250 euros compensation.

I filed two claims two months ago, and sent Iberia all the necessary supporting documents. The Iberia website shows that it received the ...Read more

An Iberia lost luggage problem -- where's the compensation?

Travel / Christopher Elliott /

Q: Last summer, my wife and I flew from Madrid to Munich on Iberia Airlines. The airline lost two of our bags.

We filed a lost luggage claim, and after many, many calls from Germany to Iberia's customer service office in London, the airline delivered one of our small checked bags five days later. It found my wife's larger bag and delivered it ...Read more

Alitalia lost my luggage, and now it won't pay

Travel / Christopher Elliott /

Q: Last August I flew from Palermo to Rome on Alitalia. My checked luggage did not arrive. In October, Alitalia considered the bag lost and promised to compensate me in accordance with the provisions and limitations set in the Montreal Convention.

The maximum liability for what it calls "luggage mishandling" is $1,579. Alitalia agreed to mail ...Read more

Can I get a refund after a Greyhound bus delay?

Travel / Christopher Elliott /

Q: I boarded a Greyhound bus from Arcata, California, to Oakland, at 9:30 a.m. A few miles down the road, the bus broke down on Highway 101. The driver pulled over to the shoulder. She announced that the radiator had lost water, and contacted her supervisor, who said help was on the way.

After over an hour, our driver said the company was ...Read more


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