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A 'Unique And Complicated' Request For A Refund

Travel / Christopher Elliott /

Q: I have an extremely complicated and unique situation involving an airline ticket. Basically, circumstances beyond my control caused me to miss a flight and rebook another, and the airline refuses to refund me. I'm hoping you can help me get the refund I deserve.

From July 2014 to November 2014, I volunteered for the U.S. Fish and Wildlife ...Read more

Hey Hotels.Com, When Were You Planning To Tell Me I Needed A Visa?

Travel / Christopher Elliott /

Q: On my recent trip to Southeast Asia, I needed to spend the night in Hong Kong en route to Hanoi, Vietnam. I looked up hotels near the Hong Kong International Airport on Hotels.com and found the Hilton Shenzhen Shekou Nanhai listed under the category "Near Hong Kong International Airport."

Before making the reservation, I called Hotels.com's ...Read more

Our Vacation Rental In St. Lucia Is Closed -- Are We Out Of Luck?

Travel / Christopher Elliott /

Q: A few months ago, my family and I booked a hotel and flights through Expedia for a trip from Cleveland to St. Lucia. We had a reservation for a three-bedroom villa at Cotton Bay Village.

Earlier this week, I called the hotel to set up a few tours and was told that the property was closed for renovations and that they had notified Expedia ...Read more

Is This Car-Rental Repair Bill A Scam?

Travel / Christopher Elliott /

Q: My wife and I recently flew up to Knoxville, Tennessee, to visit my family. We prepaid for a rental car through Alamo. The rental process was a little confusing and disorganized. We had to wait half an hour, and Alamo ran out of cars in our class, so it gave us a vehicle from Enterprise.

When we returned the car a week later, a ...Read more

Oops, Wrong Dates On My Priceline Reservation!

Travel / Christopher Elliott /

Q: I'm reaching out to you as a last resort. I'm a former wrestler and had the opportunity to be part of the coaching staff at Penn State for 10 years. After losing that position six years ago, I have made it a priority to attend the college wrestling nationals every year.

Money is always a challenge, so I try to be a good consumer and really ...Read more

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