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I'm still waiting for a refund from Hotels.com

Travel / Christopher Elliott /

Q: I booked five nights at the Majestic Colonial Punta Cana in Punta Cana, Dominican Republic, through Hotels.com in June 2015. I had major shoulder surgery around Christmas and was told by my doctor that I couldn't fly.

The hotel's cancellation policy stated that cancellations needed to be made at least one week before arrival. I logged into ...Read more

Alitalia promised to cover my lost luggage, but the check never arrived

Travel / Christopher Elliott /

Q: My girlfriend and I flew from Minneapolis to Naples, Italy, on Delta Air Lines and Alitalia recently. We missed our connection in Paris. Alitalia put us on the next flight to Naples, and confirmed that our bags would be placed on that flight.

Unfortunately, our bags didn't make it that day. When we arrived in Naples, Alitalia confirmed that ...Read more

This Virgin America companion ticket credit is unusable

Travel / Christopher Elliott /

Q: I recently received a $150 companion ticket promotional code as a benefit of my Virgin America Visa Signature card, for which I pay an annual fee. I tried using the code to book travel back in December, but was unsuccessful because of blackout dates.

I tried using the code again for travel this summer, but Virgin America will not honor the ...Read more

Why won't Air Canada let me fly home?

Travel / Christopher Elliott /

Q: I'm hoping you can help me. Last November, my husband and I purchased round-trip tickets on Air Canada from Washington, D.C., to Tel Aviv, Israel, to visit our family for this Passover holiday.

Unfortunately, my daughter -- who lives in Israel -- was hit by a car, and I have to fly there immediately to take care of her when she gets out of ...Read more

 

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