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Sun Country downgraded my mom's ticket. Where's her refund?

Travel / Christopher Elliott /

Q: My husband and I arranged to fly my octogenarian mother for a visit to San Francisco for her birthday. We purchased a first-class ticket for my mom on Sun Country Airlines, not only for her comfort, but more importantly to assist her in the process of navigating through the airport and airport security. She has limited mobility and limited ...Read more

Why won't Expedia refund our missing flight leg?

Travel / Christopher Elliott /

Q: My wife and I recently booked two one-way tickets from Orlando to Paris and from Paris to Orlando through Expedia.

We had an issue on the way back to Orlando. We had a connecting flight in Manchester, England, for both trips. We attempted to print out our tickets for the first leg of our trip from Paris to Manchester on Flybe and check in ...Read more

Will American Airlines do a good deed for our Boy Scouts?

Travel / Christopher Elliott /

Q: I'm writing on behalf of Boy Scout Troop 130 in Morehead City, North Carolina. We postponed a trip to the Philmont Scout Ranch for 13 Boy Scouts and six adults because of wildfires in New Mexico. I have an executive order issued by the state of New Mexico declaring an official state of emergency due to the Ute Park fires. As it turns out, ...Read more

What should I do about this Dollar car-reservation problem?

Travel / Christopher Elliott /

Q: I recently had a confirmed reservation for a one-way car rental between Melbourne, Florida, and Orlando. But when I arrived at the Dollar Rent A Car rental counter, the agent wouldn't honor my reservation because I'd made it earlier that day. She said she wouldn't have any more cars for the rest of the week.

I called a supervisor at Dollar, ...Read more

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