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Do I have to pay for this dent on my rental car?

Travel / Christopher Elliott /

Q: I recently rented a car from Sixt in Beauvais, France. On the rental agreement, there's a form to list previous damage, but it's a bit generic. It doesn't give the renter a place to show the other damage, like in the U.S., where they give you a diagram of the car.

I told the Sixt employee helping me in the parking lot that there was a dent ...Read more

This Enterprise damage claim looks suspicious

Travel / Christopher Elliott /

Q: I recently rented a car from Enterprise. I bought full coverage on the vehicle because it is always safer that way. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave me the green light that everything looked great and I was good to go.

A few days after, I received an email from the ...Read more

Why is my Airbnb account suspended?

Travel / Christopher Elliott /

Q: I was looking at Airbnb for a house in France. But when I logged into the site, it said, "Your account has been disabled." Airbnb claimed that I violated its terms.

I haven't used Airbnb in over a year, but on every one of our previous bookings, I've had nothing but exceptional reviews. I haven't violated any rules.

After calling and ...Read more

Do I have to pay this Days Inn cleaning fee?

Travel / Christopher Elliott /

Q: I stayed at Days Inn in St. Paul, Minnesota, recently. It was not a pleasant experience. The motel was dirty and stinky. I had to get my room key reset every day or else it wouldn't work, which was inconvenient. Their staff also was not very friendly, and the morning I checked out they were not at the front desk to help me but were outside ...Read more

Is there an exception if she missed her luggage claim deadline?

Travel / Christopher Elliott /

After Delta Air Lines damages Mardella Carlson's bag, she files a claim. But the airline rejects it on a technicality: She missed her luggage claim deadline. Can Delta make an exception?

Q: I recently flew from Iowa City, Iowa, to Providence, Rhode Island, on Delta Air Lines. While we were on a stopover in Detroit, the luggage handlers ...Read more


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