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Why won't travel insurance cover my flight cancellation?

Travel / Christopher Elliott /

Q: I was supposed to fly from Sacramento, California, to Seattle recently with my sister and mother for a family wedding. Before our trip, my sister had to be rushed to the emergency room with an unexpected heart condition. This prevented us from traveling.

I had purchased travel insurance when I made this booking through Travelocity. Little ...Read more

Hey VRBO, where's my vacation rental?

Travel / Christopher Elliott /

Q: I reserved a vacation rental in San Antonio through VRBO this spring and paid my deposit and fees. I made the final payment in July. I attempted to contact the owner to arrange access, but several emails and phone messages went unanswered.

I contacted VRBO by email, phone and certified letter. Today, I was told by phone that in order to ...Read more

Our United Airlines tickets expired -- can they be unexpired?

Travel / Christopher Elliott /

Q: My husband and I paid $3,000 for round-trip tickets on United Airlines last year for a flight from Washington to Zurich, Switzerland. We also took out a travel insurance policy. Because of a post-surgical medical issue, my husband could not travel. At that time, we contacted United and were told that we could reuse the tickets as long as we ...Read more

Hey TAR Aerolineas, where's my ticket refund?

Travel / Christopher Elliott /

Q: This spring, I traveled with a friend from La Paz, Mexico, to Copper Canyon, Mexico. We split the costs, but I paid for her to return on TAR Aerolineas to La Paz from Chihuahua, Mexico, while I returned to the U.S. on American Airlines.

My friend received an email that TAR was canceling that route, and was offered the choice of a credit for ...Read more

 

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