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Construction noise ruined my Sandals vacation in Barbados

Travel / Christopher Elliott /

Q: I am writing to you as we have had a poor experience with Sandals Resorts. The week of June 4, my husband and I stayed at its resort in Barbados.

Major construction was going on at the resort. The construction had been ongoing and was not disclosed to me. It carried on from early in the morning until dinner time. There was not a location at ...Read more

Double-charged for my hotel, but not by choice

Travel / Christopher Elliott /

Q: The Comfort Inn & Suites Knoxville West is charging me for two rooms, even though I had a reservation for only one room. I need some help getting this sorted out.

I had made the booking through Orbitz. When I checked in, a hotel representative claimed that I had two rooms reserved. I explained that I had a reservation for only one room.

I ...Read more

I canceled my flight within 24 hours -- where's my refund?

Travel / Christopher Elliott /

Q: I booked a flight on British Airways from Cairo to Houston in June using Expedia. I canceled it within 24 hours and requested a refund. I was told it may take up to six weeks to process.

Now we are way beyond the six weeks, and nothing has appeared in my account yet. I contacted Expedia and it claims the ticket was refunded three months ago....Read more

Can Palladium Travel Club keep my money?

Travel / Christopher Elliott /

Q: My husband and I recently stayed at the Grand Palladium Bavaro Suites in Punta Cana, Dominican Republic. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-...Read more


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