http://www.arcamax.com/businesssuccess en-us Copyright 2009 ArcaMax Publishing Inc. "In civil business, what first? Boldness. What's second and third? Boldness." http://www.arcamax.com/businesssuccess/s-276781-761922?source=1930 Greetings! While listening to some recorded calls, I noticed a pattern with a sales rep. She tended to preface many of her statements with negatives such as, "I have some bad news for you," "Are you sitting down?", before she gave the price of an item, "You're not going to like this," "I hope http://www.arcamax.com/businesssuccess/s-462060-337724?source=1930 http://www.arcamax.com/businesssuccess/recent