Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem?
Nancy Palmer cancels her flight from Seattle to Baltimore. Q. I'm writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help.
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where's the proof?
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?