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Jim Rossman: Just reboot it

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Published in Science & Technology News

This column might seem silly, but the advice I’m about to give you is beautiful in its simplicity, and it fixes so many problems.

I’ve been an IT guy for more than 25 years. I’ve seen every type of issue, both in hardware and software.

And no matter where the problem lies, the first step in my troubleshooting is to “just reboot it.”

I’ll relate just a few times where this has worked in the last two weeks.

On my drive to work this morning, I received a call from a director at the clinic where I work.

She had returned from vacation to find her PC was showing a blue screen notifying her the PC ran into a problem.

 

She asked what to do.

I told her to hold down the power button on the PC until the screen shut off, then wait 30 seconds and press the power button again.

Five minutes later she reported back all was well.

Her PC had somehow entered an error state, and we’ll have to watch and see if it happens again. If it does happen repeatedly, then we have bigger issues to find.

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