With the press of one button, Mom and I moved from a voice call to a video call.
I realize this is nothing new, but my family isn’t the type to make video calls just because we want to see each other. Voice calls work just fine, but video is really handy when things are hard to describe.
The Roku interface is navigated by using the up, down, left and right arrows on the Roku remote.
I was telling her to press the right arrow and look for the highlighted box. That sounds easy enough, but when pressing the arrow results in nothing happening, things can get frustrating fast.
After a bit of awkward direction, “Hold the phone higher, Mom, I can’t see the TV,” I saw what she saw — and that the remote wasn’t doing anything.
The next step in troubleshooting was to replace the batteries in the remote.
Mom was able to get the battery cover off and determine that she needed two AAA batteries.
Luckily, she had some new ones on hand and got them installed pretty quickly.
With fresh batteries, the remote sprang to life and Mom was able to press that right arrow to highlight U-Verse in her input list and press the OK button to bring back her beloved General Hospital.
My guess is there was something pressing on the remote buttons in the drawer and it drained the batteries.
Tech problems come in all sizes, and this one wasn’t exactly that difficult to fix, but readers tell me they like it when I write about my mom.
I like it, too.©2022 The Dallas Morning News. Distributed by Tribune Content Agency, LLC.