Q: I just upgraded from Windows 7 to Windows 10. Now I can't open my Microsoft Word or Excel files. What's wrong?
--Arne Selbyg, Edina, Minn.
A: Your dilemma may also be caused by the new Windows 10, called version 2004. (For a list of the upgrade's flaws, see tinyurl.com/y7hjt39c).
But there may be an easy fix for your situation. Microsoft found one common thread among the upgraded Windows 10 PCs that couldn't open Microsoft Office: They all used security programs from Avast Software or its subsidiary, AVG Technologies. Avast is now offering a free download that fixes the software conflict (see tinyurl.com/y978q338) and scroll down to the Avast download link.)
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Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: firstname.lastname@example.org. Please include a full name, city and phone number.
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