Science & Technology



Tech Q&A: Windows 10 updates are creating new problems

Steve Alexander, Star Tribune (Minneapolis) on

Published in Science & Technology News

Q: I just upgraded from Windows 7 to Windows 10. Now I can't open my Microsoft Word or Excel files. What's wrong?

--Arne Selbyg, Edina, Minn.

A: Your dilemma may also be caused by the new Windows 10, called version 2004. (For a list of the upgrade's flaws, see

But there may be an easy fix for your situation. Microsoft found one common thread among the upgraded Windows 10 PCs that couldn't open Microsoft Office: They all used security programs from Avast Software or its subsidiary, AVG Technologies. Avast is now offering a free download that fixes the software conflict (see and scroll down to the Avast download link.)

About The Writer


Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: Please include a full name, city and phone number.

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