Q: When my iPhone connects to my car via Bluetooth, iTunes will play two songs, then skip through about 25 songs. It will then play two more songs, then skip ahead again. What's wrong?
-- Kathy Magrew, Maple Grove, Minn.
A: Your Bluetooth-equipped car is automatically "pairing" with your iPhone's Bluetooth wireless signal each time you travel. But then the Bluetooth connection is being interrupted, which causes the music to pause or skip ahead. Some potential fixes:
-- Restart your phone. This clears its memory, giving the Bluetooth connection a fresh start.
-- Turn off the car-phone connection and let a new Bluetooth pairing occur. (Turn off the connection by going to settings and choosing Bluetooth. Tap the "info button" next to the device representing your car, then tap "forget this device." (You will be asked to confirm your choice.)
-- Turn off your phone's Siri digital assistant. When Siri is activated, it interrupts your iPhone's music. (To turn off Siri, see tinyurl.com/sqce2yr).
-- Disable the "raise to wake" feature that activates the iPhone's screen when you pick up or bump the phone. (Go to settings and choose "display & brightness," then toggle off "raise to wake.")
-- Try deleting songs in iTunes that are the next up to play when the music pauses or skips. Those songs may contain corrupted data that triggers the Bluetooth interruption. You can restore those songs to the phone later.
Q: I'm having compatibility issues with my Toshiba laptop that uses Windows 10. I recently bought a new Western Digital external hard drive, but one day the PC couldn't connect to it. (It didn't show up in Windows 10 "File Explorer" program.) Another day, the same thing happened to my Sony Bluetooth external speaker. In both cases, I temporarily solved the problem by using the PC's "system restore" to return Windows 10 to its settings on an earlier date. What's wrong?
-- Donald King, Lake Wales, Fla.