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Travel Troubleshooter: Vrbo Promised To Cover My Rental Bill In Hawaii, So Why Won't It?
When Cheryl Mander's Vrbo rental in Hawaii is uninhabitable, the rental platform agrees to cover her new accommodations. But then it backs out. What happened?
Q: My family and I recently rented a house through Vrbo for a vacation stay in Hawaii. When we entered the home, we were immediately hit with a strong smell of mold. Upon further ...Read more
Travel Troubleshooter: What's A Delta Skymile Worth In The Case Of A Refund?
After American Queen Voyages changes Terrance Hardy's arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there's still no refund. What's going on?
Q: My wife, Judy, and I booked a cruise on American Queen Voyages two years ago. The trip was scheduled to depart from Chattanooga, ...Read more
Travel Troubleshooter: Lyft Surprised Me With A $150 Cleaning Charge. Is This Allowed?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed? And will the charge stick?
Q: I took a Lyft recently in New York. I did not do any damage to the vehicle, but after the ride, Lyft charged me a $150 damage fee.
Initially, my bank flagged the charge as fraud. But when I contacted Lyft and asked for ...Read more