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Travel Troubleshooter: Vrbo Promised To Cover My Rental Bill In Hawaii, So Why Won't It?

Travel / Travel Troubleshooter /

When Cheryl Mander's Vrbo rental in Hawaii is uninhabitable, the rental platform agrees to cover her new accommodations. But then it backs out. What happened?

Q: My family and I recently rented a house through Vrbo for a vacation stay in Hawaii. When we entered the home, we were immediately hit with a strong smell of mold. Upon further ...Read more

Travel Troubleshooter: What's A Delta Skymile Worth In The Case Of A Refund?

Travel / Travel Troubleshooter /

After American Queen Voyages changes Terrance Hardy's arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there's still no refund. What's going on?

Q: My wife, Judy, and I booked a cruise on American Queen Voyages two years ago. The trip was scheduled to depart from Chattanooga, ...Read more

Travel Troubleshooter: Lyft Surprised Me With A $150 Cleaning Charge. Is This Allowed?

Travel / Travel Troubleshooter /

Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed? And will the charge stick?

Q: I took a Lyft recently in New York. I did not do any damage to the vehicle, but after the ride, Lyft charged me a $150 damage fee.

Initially, my bank flagged the charge as fraud. But when I contacted Lyft and asked for ...Read more

 

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