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Norwegian Cruise Line reneges on its refund offer

Travel / Christopher Elliott /

Q: My wife and I recently took an 11-day Southeast Asia cruise onboard the Norwegian Star departing from Singapore. Shortly before our vacation, we were advised that the cruise itinerary had changed due to a technical issue with the ship. This was an extreme disappointment, since we had made plans for my wife's 50th birthday in Thailand as the ...Read more

What is the value of a Spirit Airlines voucher if I can never use it?

Travel / Christopher Elliott /

Q: We recently took our two young boys on their first plane trip to Colorado for my 40th birthday. My husband wanted to do something special to celebrate and take a family trip, so we booked tickets with Spirit Airlines.

Our overall experience with the airline went well. The planes were on time, not too terribly uncomfortable, and staff were ...Read more

My flight got changed, and now I can't go to Phuket

Travel / Christopher Elliott /

Q: Malaysia Airlines recently changed my flight times on a trip from Kuala Lumpur, Malaysia, to Phuket, Thailand. The airline contacted me and asked me to accept a new flight, but I couldn't. I asked for a refund.

Malaysia Airlines said the refund would take three weeks, but it's been more than three months. Can you help me get my $280 back? --...Read more

Dollar said I was a 'no-show' and took my money

Travel / Christopher Elliott /

Q: I recently paid Hotwire $530 to rent a car for a month through Dollar Rent a Car in San Juan, Puerto Rico. I was scheduled to pick up the car at noon, but I arrived at the counter at 3:15 p.m. with a prepaid voucher.

Part of that delay was caused by a missing suitcase, and part to the lack of transportation by Dollar to the rental location. ...Read more

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