Home & Leisure

Help! My VRBO rental has dead chickens and overflowing trash

Travel / Christopher Elliott /

Q: I recently rented a home from VRBO in Pinetop, Arizona, with a group of friends. The owner gave us permission to check in an hour early because he said the cleaners should be done.

When we arrived at the property, it was not cleaned. Bed linens were still on beds from the previous guests, used towels were on floor, old food was in the fridge...Read more

My hotel in San Juan closed after the hurricane -- why can't I get a refund?

Travel / Christopher Elliott /

Q: I booked my Thanksgiving vacation from Chicago to San Juan, Puerto Rico, through American Airlines Vacations. I had reservations at the Caribe Hilton San Juan Hotel.

Immediately after the hurricane, I called Hilton corporate. A representative told me the hotel would be closed through Dec. 31, and that any paid reservations would be refunded ...Read more

WOW, where's my compensation for that 14-hour delay?

Travel / Christopher Elliott /

Q: I recently flew from Los Angeles to Reykjavik, Iceland, on WOW Air, a discount airline. WOW told me to arrive at 4:30 p.m., but the flight was delayed more than 14 hours.

The reason: The aircraft we were using had left Iceland late. WOW knew this, but still told me to get to the airport at 4:30.

I missed an entire day of my vacation by ...Read more

My husband fell, so we had to cancel our flight -- can I get a refund?

Travel / Christopher Elliott /

Q: I recently booked a flight from Boston to Washington, D.C., for my husband and me to visit my son for his birthday. My husband has lung cancer. Before our flight, he fell down a flight of stairs and was unable to fly. I'm so disappointed we had to cancel our tickets, and I hope we won't lose the cost of the flight on top of everything else.

...Read more

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