Q: Our recent Aer Lingus flight from Orlando, Florida, to Dublin was canceled five hours before departure for no concrete reason. My husband and I are wondering if we have a claim under EU Regulation 261/2004. Aer Lingus says we do not because of "local laws," and refunded $142 for our hotel room. We are not cashing this check, as we do not want...Read more
Q: My family and I booked tickets with Norwegian Air Shuttle to fly to Rome via Oslo for our summer vacation. On the day of our outbound flight, Norwegian texted us that the flight was canceled, but offered no assistance to rebook in a timely fashion and no apology. The airline just offered us two options: either a refund or a flight one week ...Read more
Q: My son, Luke, recently stayed at the Gite Maamm Bolduc -- a bed-and-breakfast in Montreal -- and was locked out of the building when he returned late at night. There was a digital lock, but he was not given a code for it.
After calling the bed-and-breakfast with no answer, I obtained another room for him at a hotel, albeit much more ...Read more
Q: I recently flew from Tucson, Arizona, to Philadelphia on American Airlines. When I booked the trip, I inadvertently paid $56 for priority boarding instead of two checked bags.
When I got to the airport, a check-in person told me that I should contact the company and it would refund the $56. I sent American Airlines a letter, but have not ...Read more
Q: I recently was scheduled to fly from Toronto to Washington, D.C., on Porter Airlines. The flight was canceled when I arrived at the airport. Porter proposed rescheduling me on a flight two days later. A representative said the airline would put me up in a hotel for two nights and provide meal vouchers.
But I needed to be in Washington before...Read more