As COVID-19 continues to spread around the globe, travelers' plans have been disrupted near and far. It's an incredibly difficult time for everyone, but there is some good news, at least, when it comes to changing your travel plans. Most sectors of the travel industry have adopted flexible policies for cancellations and rescheduling, including many hotel chains and brands. Some are offering no-fee cancellations and full refunds, while others are offering free rescheduling. Note that what follows only applies to travelers who have made direct bookings with their hotel. If you've used an online travel agency like Expedia or Booking.com, you should consult our sister site, SmarterTravel, where they've detailed OTA cancellation policies during the COVID-19 pandemic.
If you've booked a vacation rental, check out the COVID-19 vacation rental policy updates from our sister site, Family Vacation Critic.
1 Hotels, a small chain of sustainable luxury hotels, is allowing travelers with nonrefundable stays that were scheduled through April 30 to reschedule their booking without penalties. If you're booking a new stay, the 1 Hotels recommends using their Cancel Anytime rates if you're concerned about potentially unpredictable travel in the future. However, if you are visiting a 1 Hotels property and are coming from an area with travel restrictions in place, the hotel will waive cancellation fees and offer full refunds (or help you reschedule for a later date). There are 1 Hotels properties in the United States and China.
AM Resorts (Secrets, Breathless and Others)
AM Resorts is a portfolio of some of the most well-known all-inclusive properties in the world. Their brands include Secrets, Breathless, Zoetry, Dreams, Now, Reflect, Alua and Sunscape. The entire portfolio is enacting a "Move the Date, Keep the Rate" policy in light of the COVID-19 pandemic. This allows travelers to move an existing booking to any date later in the year, so long as it takes place before Dec. 22. Your rate will remain the same as the one you paid with your original booking. The brand is also allowing travelers to use this policy across brands and around the world. So if you decide you're not comfortable traveling to one region, you can switch to a different destination and different brand, while keeping the same rate. The Dec. 22 date restrictions still apply.
Accor Hotels policies are a bit more restrictive than most other major hotel brands at this time. The brand is allowing guests with nonrefundable reservations for stays through April 30 to reschedule their stay for another set of dates without penalties. Those rebooked stays must take place before Dec. 31.
Cancellations of nonrefundable bookings will not result in a refund, unless guests fall into certain categories. Travelers from China, Hong Kong, Macau, South Korea and Taiwan (as well as travelers with reservations at Accor Hotels in those destinations) may cancel or reschedule without penalties for stays prior to March 31. Travelers staying at Accor Hotels in Italy may cancel or reschedule without penalties for stays planned through April 3. If your booking is for an Accor Hotel in Kuwait, the UAE, Saudi Arabia, Bahrain, Egypt or Qatar, fees and penalties for cancellations are also waived.
Accor Hotels include Raffles, Banyan Tree, Delano, Sofitel, Fairmont, SLS, Rixos, M Gallery, Mondrian, Pullman, Swissotel, Angsana, Ibis, Movenpick, Adagio, Novotel, Mercure, Mama Shelter and Thalassa, among others.