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Ask Amy: The customer isn’t always right

Amy Dickinson, Tribune Content Agency on

Dear Management: Just as networking through social media makes for many wonderful stories of positive connections, the ability to surreptitiously record encounters and post thoughtless or unfounded complaints can lead to abuse. People with complaints should think before they Tweet, and management should confirm the veracity of complaints before making any sudden moves.

(March 2011)

Dear Amy: It is important for people to understand that servers and store salespeople are fired for customer complaints.

I only complain if the service is seriously lacking. If the service is good, I find the manager and sing their praises.

– Equal Opportunity Praiser

Dear Praiser: I agree that we should all put as much energy into our praise, as we do into crafting our outraged and clever complaints.

 

(October 2011)

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(You can email Amy Dickinson at askamy@amydickinson.com or send a letter to Ask Amy, P.O. Box 194, Freeville, NY 13068. You can also follow her on Twitter @askingamy or Facebook.)

©2021 Amy Dickinson. Distributed by Tribune Content Agency, LLC.

 

 

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