Ask Amy: The customer isn’t always right
Dear Management: Just as networking through social media makes for many wonderful stories of positive connections, the ability to surreptitiously record encounters and post thoughtless or unfounded complaints can lead to abuse. People with complaints should think before they Tweet, and management should confirm the veracity of complaints before making any sudden moves.
Dear Amy: It is important for people to understand that servers and store salespeople are fired for customer complaints.
I only complain if the service is seriously lacking. If the service is good, I find the manager and sing their praises.
– Equal Opportunity Praiser
Dear Praiser: I agree that we should all put as much energy into our praise, as we do into crafting our outraged and clever complaints.
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