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Café waiter is stung by online reviews

By Amy Dickinson, Tribune Content Agency on

Unless it is part of your job description, you should not check online rating sites for reviews. Your manager should check these sites, and will handle responding to these reviews, using them to help train the hard-working staff.

Your job every day is to do your best to serve your customers, to admit any errors and address them promptly, to behave respectfully, and to learn and grow as you go. No -- people should never yell at you. When they do, you should assume that they are having a bad day, and you should never take it personally -- even if they want you to.

Your best, most patient, and highest-tipping customers will often be former servers (like me) who know what it's like. This will be great training for any future job.

Dear Amy: I recently got divorced, bought a modestly priced house, and renovated the inside.

People are always pleasantly surprised when they come inside my home.

My dilemma is that they (often people who are providing a service call) will almost always ask me what I do for a living.

 

I am on long-term disability but don't really wish to offer up this information, nor do I want to be rude.

Do you have a response I could use?

Disabled and Stylish

-- Dear Stylish: People might ask you this because they are impressed by the inside of your home and are perhaps assuming that you are a professional designer.

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