Witnesses to child's distress should intervene
One way to intervene is to simply try to interrupt the dynamic. You say (to the woman), "Wow, this is rough. Can I help?" Then you bend down, try to make eye contact with the upset child, and say, "Hi, buddy. Can you try to calm down and talk to me? Can you take a deep breath? Are you OK?"
Depending on what happens and how you perceive it, you should say, "I'm going to stand here near you until everybody calms down." And then -- again depending on what you see and perceive -- you should consider calling the police.
Dear Amy: I am an admin at a large company. I love my job and work very hard.
I am privileged to be able to work from home, but when necessary I work in the office.
There is a person in the office whose job does not allow working from home. Every time she passes by she makes a remark like, "My, you're working a long day today!"
I always stay for at least eight and often 10 to 12 hours when I come into the office.
I feel like she's being snarky.
I know there is resentment amongst some people in the office toward those who get to work primarily from home.
I have emailed this particular co-worker from my home office, and also IM'd her on our internal messaging app regarding business-related topics, and she completely ignores me.
Am I being overly sensitive?
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