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Woman returns security camera, gets video emails from inside stranger's home

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Published in Weird News

FRESNO, Calif. (UPI) -- A California woman who returned a security camera that is supposed to email video to its owner said she is now receiving footage inside a stranger's home.

Deanna Meraz of Fresno said she was frustrated when she was unable to get her Netgear Arlo security camera system, which she purchased in December, to email her alerts and videos when it detected activity.

"It wouldn't send me any emails. I wouldn't be notified that there was any motion. The mailman when he went by. My kids would go in and out of the house and it wouldn't show them," Meraz told KMPH-TV.

Meraz said she ended up returning the camera to where she bought it, but soon began receiving emails with footage from inside the home of someone who had apparently purchased the returned camera.

"It just kind of creeped me out because I am getting this guy, I had like 20 plus emails of him in his house. But I could see him," Meraz said.

 

Meraz said she doesn't know how to contact the man to tell him she is getting his videos.

Netgear said the issue was a problem with the camera's new owner not finishing the setup process.

The company's statement said:

"This is a case of the camera not being set up completely by the new user. Each camera can only be assigned to one account at a time and what is occurring is not an error or a security risk, but a capability for owners of Arlo cameras to be able to move from different Networks without going through set up again. As soon as the new owner of the Arlo completes the simple setup by installing the app and assigning his account to the camera, the previous owner of the camera will no longer be receiving notifications. To avoid this scenario, NETGEAR has asked all our retail partners not to resell returned cameras. They need to come back to NETGEAR to be set to factory default."


Copyright 2017 by United Press International

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