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WASHINGTON -- Today is the newest installment of my Pulitzer Prize-winning coverage of the plight of the beleaguered customer service representative.

S.O.S steel wool pads

Me: Do I need to clean off the food scraps from a used S.O.S pad before my dog eats it?

Ingrid: Yes, be sure to rinse it well.

Me: Good. I see it as a good source of fiber. She loves them.

Ingrid: Wait, you're talking about rinsing the bowl, right?

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Me: No, the S.O.S pad. She eats the S.O.S pad.

Ingrid: I do apologize! No, the product is not meant for a pet to consume! Don't feed it to the dog.

Me: Oh, I don't.

Ingrid: Good.


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