Color of Money: Be as proactive as possible to protect your data

Michelle Singletary on

I'd like to offer some advice to Equifax: Please stop telling us stuff is safe now. We still feel very unsafe from a breach that could have been avoided.

And if the lawmakers who blasted Smith at Tuesday's hearing want to prove they care about the safety of our information, they should immediately pass legislation. Make credit freezes easy to place at all the credit bureaus through one portal, like where you can go to get your free credit reports ( Right now, state laws dictate the cost and ease of placing and removing a freeze.

Smith took pains to explain that a lock is different from a credit freeze because it's easier to use. But lawmakers struggled to see why there is a difference.

-- Equifax previously announced that people had until Nov. 21 to sign up for its free monitoring service, TrustedID Premier. The enrollment has now been extended until Jan. 31.

-- The deadline to sign up for a free credit freeze -- different from a lock -- has also been extended to the end of January.

But consumers are still confused. For example, I recently received the following question: "I've gone to the Equifax security site several times to see if I was impacted by the breach. ... Fortunately, if these numbskulls are to be believed, my information was supposedly not breached. Other than continuing to regularly check my account statements and getting the free updates from the three major credit reporting firms, should I do anything else (e.g., freeze and/or lock accounts, sign up for free monitoring with Equifax, etc.)?"

You may have checked the feature on to see if your information was stolen and found you were spared. But with the new disclosure, this may not be true anymore.

Equifax says that, to minimize confusion, it is mailing notices to the new folks. By Oct. 8, the website will be updated to reflect the additional impacted consumers.


But whether your personal information has been compromised or not, you can still enroll in the free monitoring service. I suggest you sign up.

If you go the route of a security freeze, to make it most effective you need to freeze all your accounts with all the credit bureaus, including the lesser-known Innovis. Placing a freeze on your files locks out potential new creditors from getting access to your financial information.

I've heard from a number of readers who are experiencing trouble with signing up for a freeze. Either they get error messages online or they are told to mail in their personal information to complete the freeze. All the bureaus tell me they are overloaded with freeze requests. So keep trying.

Make no mistake: The Equifax breach was an epic heist of data by hackers. And now it falls on you to be as proactive as possible in protecting your personal information.


Readers can write to Michelle Singletary c/o The Washington Post, 1301 K St., N.W., Washington, D.C. 20071. Her email address is Follow her on Twitter (@SingletaryM) or Facebook ( Comments and questions are welcome, but due to the volume of mail, personal responses may not be possible. Please also note comments or questions may be used in a future column, with the writer's name, unless a specific request to do otherwise is indicated.

(c) 2017, Washington Post Writers Group



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