The Most Desirable Employees
Dr. Tony Zeiss, president of Central Piedmont Community College in Charlotte, North Carolina, has identified through research the characteristics of the most desirable employees or job candidates. First, a positive attitude is the most important characteristic. Other research indicates the most often promoted employees have high job performance, exhibit good corporate citizenship behavior and are committed to the organization.
Additional research reveals that promotions occurred where the employees viewed the organization's problems as their own. Also, the ability to foster positive working relationships and lead others are important contributors to career success.
Not surprisingly, the research revealed that happy people are more often promoted than neutral or negative people; they are also healthier. Workers under age 30 are happier and more satisfied with their jobs than any other age group. "Baby boomers" are the most negative. One hundred percent of 600 top executives in a 1994 study by Hodge Crouin and Associates believe that humor has a positive impact in their business, and 95 percent said, all things being equal, they would hire candidates with a sense of humor.
Not too surprisingly, there is a direct relationship between employee attitude, customer satisfaction and employee turnover, and the shared attitudes of employees affect morale and productivity.
None of these results are too surprising, and yet sometimes, we overlook the obvious. All of this points to the fact that if we have a positive attitude, we will have something to smile about.
I echo the words of Dr. Albert Schweitzer: "I don't know what your destiny will be, but one thing I know: The only ones among you who will be really happy are those who have sought and found how to serve."
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