Uber and Lyft drivers' complaints are a startup opportunity

Elizabeth Moore, Prarthana Prakash, Bloomberg News on

Published in Business News

A number of upstart ride-hailing apps are taking on Uber and Lyft with the promise of treating drivers better.

Among them are Dallas-based Alto, which hires drivers as employees and gives annual compensation. Empower, based in McLean, Virginia, and Wridz in Austin, Texas give 100% of cab fares to the driver. The Drivers Cooperative in New York promises a share in the profits.

Drivers for Uber Technologies Inc. and Lyft Inc. have long complained about issues from platform charges to employment status. As quarantines decimated demand for rides, many drivers quit and found unemployment benefits outpaced wages from driving, some shifted into food and grocery delivery, while others sought full-time work. This shift in the power dynamics between drivers and the apps saw the tech giants paying millions in bonuses to lure them back.

The new startups can tap into that dissatisfaction. But to win market share they must confront the efficiency with which Uber and Lyft match riders with drivers, and the massive scale of those companies. The incumbents have reported progress in luring and retaining drivers, raising pressure on new entrants to ensure they can compete.

“A lot of drivers don’t feel that they are paid enough, that the commission is too high, that the companies don’t care about them. And so, you could imagine for new rideshare companies it’s kind of easy,” said Harry Campbell, longtime driver and founder of the Rideshare Guy blog. “The really hard part is the customers. There’s a reason why no one has really come close to unseating Uber and Lyft.”

Uber and Lyft regard drivers as independent contractors. Uber takes almost 27% in commission. Lyft takes a commission but doesn’t disclose its share. This contractor model means drivers don’t get the security of a minimum wage, insurance, overtime pay or other benefits. The companies say this enables lower fares and gives drivers flexibility, but their decision has spurred lawsuits and state legislation.


A spokeswoman for Lyft highlighted that the number of active drivers reached a two-year high in the second quarter. A spokeswoman for Uber noted growth in drivers on the platform, and declined further comment. Both companies have worked to incorporate more driver-friendly features to their apps in recent months, such as upfront pricing that allows drivers to see a fare before accepting a ride.

Alto owns and manages its fleet of luxury cars and gives drivers hourly rates along with benefits like health care. Chief Executive Officer Will Coleman said the company also looks for drivers from big employers like Inc. and charges riders a bit more than a regular Uber though less than the premium-level Uber Black.

Other startups promise drivers will receive 100% of the fare in exchange for a subscription fee. Wridz launched earlier this year with a $100 monthly charge, though it’s currently running free trials for drivers while it establishes a passenger base.

Empower got started the same year. It charges $250 a month in Washington DC, its biggest market, and also offers weekly and annual pricing. Its pitch to drivers hones in on their dissatisfaction with the incumbents.


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