How the pandemic made hotel housekeeping more difficult -- and disgusting

Hugo Martín, Los Angeles Times on

Published in Business News

“I don’t know what kind of people are staying here,” she said. “Why do they do this? Maybe they feel they have the right to do this.”

It took her more than an hour to clean the room, using bleach to get the smell out of the bathroom.

Several of her co-workers had to come to her aid so she could finish all 14 rooms by the end of her shift at 5:30 p.m.

This was common: She usually doesn’t complete her daily assignment because the rooms are too cluttered and filthy. She worries about losing her job for failing her daily assignments but holds out hope that her hotel workers union will support her.


Usually exhausted by the time she gets home, Velasquez tries to spend time with her husband and two sons, ages 20 and 18, at the end of the day. She doesn’t want them to feel abandoned.

She is not sure how much longer she can keep up the pace, but she knows she can’t quit. She needs to work to support her family.

“I get worried because I know I need the work,” Velasquez said. “But the harder I work, the more work they have for me.”

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