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Column: GAO finds the selling of junk health plans favored by Trump is rife with deception

By Michael Hiltzik, Los Angeles Times on

Published in Business News

The Trump pitch is that these plans carry lower premiums or payments, so they're more affordable for lower-income households.

What the administration doesn't make very clear is that the plans are not required to offer all the essential health benefits required of ACA-compliant plans, including hospitalization, maternity care, prescriptions and mental health services.

If your needs fall into any of those categories, you may find yourself on your own. In other words, the supposed savings may be entirely illusory.

Because these details are murky, consumers seeking such plans can be easily misled. That's what the GAO documented.

The GAO's investigation was prompted by a request from Democratic Sens. Bob Casey of Pennsylvania and Debbie Stabenow of Michigan. The agency's undercover staff contacted 31 marketers of ACA-exempt plans while posing as potential customers with low incomes and preexisting diagnoses of diabetes.

Of the 31 targets, 21 properly steered the callers to ACA-compliant plans that would cover their diabetes. Some also explained that the callers' income would make them eligible for government subsidies that would bring their insurance costs down.

Of the 10 others, however, two provided inconsistent or confusing information about what the GAO agents were buying. The other eight sales calls were even more troubling.

In all eight cases, the sales representatives told the callers that their diabetes would be covered, even though plan documents the GAO later received made clear that diabetes would be excluded as a preexisting condition, wouldn't be covered for 12 months, or that the plan limited the number of covered doctor visits.

 

In one case, the sales rep filled out the coverage application for the caller, falsely stating on the application that the caller had not been treated for or diagnosed with diabetes for the past five years. This salesperson also falsely told the caller that the plan's limitations on coverage of preexisting conditions applied only to pregnancy or cancer cases.

That salesperson also falsely told the caller that the ACA was no longer in effect as of this year.

Some sales representatives refused to provide the callers with plan documents until they signed up.

The agency cautions that its investigative results "cannot be generalized to all sales representatives, any particular state, or the PPACA-exempt industry at large," using the ACA's formal designation as the Patient Protection and Affordable Care Act. It refers to the sales pitches neutrally as "potentially deceptive marketing practices."

But the GAO also makes the consequences of this behavior plain: "Potentially deceptive sales practices ... could lead a consumer to make poor decisions with the potential to incur significant and unexpected costs if plans purchased do not meet their health coverage needs."

No kidding? The Trump administration's strategy from the moment it took office is to undermine the Affordable Care Act by promoting alternative coverage that barely ranks as coverage at all. The GAO's report shows what consumers face when they step into this tank of sharks.

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