Tech Q&A: How to share Windows 10 files with other PCs

Steve Alexander, Star Tribune (Minneapolis) on

Published in Business News

-- Switching USB ports reset the camera-to-PC software connection. If a software glitch caused the problem, that resolved it.

-- The first USB port was flawed, and thus caused video problems.

-- The camera was switched from the USB 2.0 port to a faster USB 3.0 port. That shouldn't make a difference. Zoom and Morton's camera are both designed to use USB 2.0. But you never know.

Q: When my PC shut down, a message directed me to call a "Microsoft technician" who said the PC was infected. I paid $435 for a new "Microsoft license," IP address and firewall software, plus $275 for labor. I've asked for a partial refund, but all I've gotten so far is promises. Their help line doesn't work. Is this a scam? (I have 120 days to file a complaint at my bank.)

-- Sherri Pierce, Forestville, Calif.

A: Yes, it's a scam. Microsoft will never urge you to call them, and the list of repairs is bogus. The nonworking help line is the final tip-off. File a complaint with your bank, then download and run the free version of the Malwarebytes security program (see


About The Writer

Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: Please include a full name, city and phone number.

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