Business

/

ArcaMax

Wells Fargo customers vent as outages continue into payday

Levi Sumagaysay, The Mercury News on

Published in Business News

The service outage at Wells Fargo, one of the nation's largest banks, extended into a second day Friday, which for many people is payday.

Despite a statement from the San Francisco-based company late Thursday and another Friday morning that it had restored most services, many customers were reporting on social media that they could not access their accounts, see direct deposits or pay their bills.

"This is crazy... @WellsFargo is still down (despite what they say)," customer Ari Mir wrote on Twitter.

Another customer, Samantha Dorris, tweeted: "Imagine waking up on pay day with no check in your account. Thanks @WellsFargo for sucking!! #wellsfargooutage"

A Wells Fargo spokeswoman said Friday that all transactions should now be visible, but that because of higher-than-normal "volumes," people are still experiencing delays in online banking and in customer-service response times.

"Transactions were processed normally, and customers can use their accounts with confidence," she said.

Wells Fargo said Thursday that a power shutdown at one of its facilities caused the problems, saying on Twitter that it was "not due to any cybersecurity event." The bank did not specify where the shutdown occurred, and a company spokeswoman would not comment on it Friday.

Sponsored Video Stories from LifeZette

In its Thursday statement, the bank said ATMs were back up, credit and debit cards were usable, and that mobile and online banking were operational. The bank promised to reverse fees customers may be charged because of the issues.

But some customers on Friday accused the bank of "lying," enclosing screenshots that showed they were stuck at the log-in screen for mobile banking.

Also on Twitter, at least one credit union was trying to take advantage of Wells Fargo's woes to woo customers on Thursday. The Texas Dow Employees Credit Union was responding to tweets complaining about Wells Fargo: "Hello! We're sorry to see that you are having difficulty with your financial institution. We invite you to discover what TDECU has to offer."

(c)2019 The Mercury News (San Jose, Calif.)

Visit The Mercury News (San Jose, Calif.) at www.mercurynews.com

Distributed by Tribune Content Agency, LLC.

 

Comments

blog comments powered by Disqus