Pat Shopher's car rental experience in Germany ends in confusion when her reservation is canceled and then reinstated at a higher rate. Now she has two bills for the same rental. What should she do?
The trouble started when Tom King's cellphone died on his way to a job interview last year. That didn't turn out to be entirely accurate. Stories like King's are a cautionary tale for travelers.
Debra Weissman can't get to Seattle because of a hurricane. Her cruise line will only offer a 75 percent credit toward a future sailing, even though she bought insurance. Is that enough?
Jerome Garcia's Hotwire hotel room is in the wrong place and overpriced. Q: I hope you can help me with a Hotwire Hotel reservation. There are two problems with the result.