Stanley Kubacki's hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked his reservation. And now the company seems to be keeping the money. Can it do that?
After returning from their Hawaiian vacation, Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis. Can this bill be fixed?
When John Banister's bid for an upgrade is successful, he thinks he'll be flying home in style. He's half right.
Gary Murray's credit card is declined when he buys an AirTran ticket, but he doesn't find out until he gets to the gate. How much should he pay for the new ticket?