Susan Crookall books an Air New Zealand Skycouch -- three seats across in economy class -- for the marathon flight from San Francisco to Auckland, New Zealand. When she doesn't get it, she wants the airline to compensate her. But should it?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
When Sue Ellen Svik's mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it's keeping their money. Why?
G Adventures cancels Shelley Piontek's Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek's travel-insurance company will refund her transportation expenses. Why not?
When Brian Dean's wife falls ill before their South Pacific cruise, they don't expect to lose their airfare. But now their cruise line wants to pocket their refund. Can it do that?