Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and the hotel are telling him the charges are legit. But are they?
Thomas Hinrichs' anniversary plans are derailed by a medical emergency. Can he change the name on his wife's ticket and take his son to Paris and London, instead?
Gladys Martin's Expedia vacation package is missing two key components. Should she have to pay for its mistake?
Air France is holding $2,400 of Daniel Jean-Jacques' money for a fully refundable ticket. Why won't it surrender the money?
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.