Only one Travel Troubleshooter column is moving for release 12/31/13.
Linda Kirby prepays for a rental car through Priceline, but when she tries to pick up the car, she's denied. The reason? She doesn't have a credit card. Now Priceline is balking at a refund. Is there any hope for her?
Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won't let her without losing all of her money. What's going on?
After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?
For just $89 a night, the all-suite hotel in Killeen, Texas, promised Steven Hoybook and his family "European-style luxury" -- an offer that seemed too good to pass up. But Hoybook wishes that he had.
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He's sure it isn't his fault, but the car rental company begs to differ. It wants him to pay $826.