Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill -- and then another bill. Q: I tried to be a good citizen when I rented a car recently, but I guess it backfired.
Bob Ledford is promised a room with a two-sided ocean view when he books through Expedia. But when he arrives, the view isn't what he expected, the hotel doesn't seem to care, and Expedia won't post the negative review of the resort. What's wrong ...