Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does -- but where's the voucher?
Velta Mahon's airline ticket credit is gone and she says it's Hotwire's fault. Is there any hope of a refund?
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a nonrefundable ticket. But is that allowed?
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?
Q: I booked a flight from Dayton, Ohio, to Shanghai through US Airways, and things went terribly wrong with my ticket. The first two of the three segments of my trip from Ohio to China were on United Airlines.
Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property's general manager is hiding from him, he says. Can he get a refund?