Agnes Lednum's husband's ticket is missing two little letters -- "Jr" -- and in order to fix it her online travel agency wants $300. Is that her only option?
Brian Durbin's destination wedding is off to a bad start. His travel agent isn't returning his calls and he and his fiancee are afraid everything isn't going to run smoothly. What do you do when your travel agent goes AWOL?
Months after her car rental, Diane Mikulis gets a bill for damages she doesn't recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?
When Wayne Enquist books an all-inclusive vacation through Hotels.com, he's told the car rental includes taxes. But it doesn't, and now Hotels.com is ignoring his requests for a refund of the taxes. Who's right?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she's given quarters overlooking the other side of the property. Is she owed a refund?
After Robin Griffith's honeymoon, there's a mysterious $869 charge on her mother's credit card for a flight from Los Angeles to Mexico City. How did it get there, and how can she get rid of it?