Virgin Atlantic promises Jerry Levine it will send him a paper ticket for his flight from San Francisco to Johannesburg. But when it doesn't, the airline is less than helpful in tracking it down. Is his lost ticket a lost cause? And what should he...
Oh, the terrible things we come home to from vacation. While everyone else seems obsessed with how we will -- or won't -- spend our summer, does anyone care what happens when it's over? Well, I do. But first, let's hear about your unhappy endings.
Q: I recently booked four tickets between Milwaukee, Wis., and New Orleans, La., using my Delta SkyMiles so that my husband, son and my son's friend could fly to our cruise port.
Felix Chan's parents are stranded in New York after a storm. They can't get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does -- but where's the voucher?
Velta Mahon's airline ticket credit is gone and she says it's Hotwire's fault. Is there any hope of a refund?