Thomas Hinrichs' anniversary plans are derailed by a medical emergency. Can he change the name on his wife's ticket and take his son to Paris and London, instead?
Gladys Martin's Expedia vacation package is missing two key components. Should she have to pay for its mistake?
Air France is holding $2,400 of Daniel Jean-Jacques' money for a fully refundable ticket. Why won't it surrender the money?
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.
After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she booked it through won't help her fix it.
When Chad Cleven cancels his Air Canada ticket, he expects a refund in a few weeks. But it never comes. Now the airline wants to keep his money. What's going on?