Ashley Norris' hotel reservation on Hotwire is a surprise -- and not a good one. The hotel is in a neighborhood that's not exactly known for its safety. Can she get a refund?
Chris Joseph's flight doesn't get booked the right way on Travelocity. Can his ticket be fixed?
Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
Ali Jaffery's lost-luggage claim is denied because of "substantial discrepancies" in the claim. Can Southwest Airlines do that?