When Kathy Stickney's niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?
Debbie Rosenkranz books a nonsmoking room at a Days Inn hotel. But when she arrives, she's offered a smoking room. Does the hotel owe her anything?
Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She's experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?
After Robin Johnson's husband is killed in a tragic accident, she tries to salvage his United Airlines ticket credit. But the carrier says it can't change the name on a ticket -- it's against the rules. Is there any hope for her?
Agnes Lednum's husband's ticket is missing two little letters -- "Jr" -- and in order to fix it her online travel agency wants $300. Is that her only option?
Brian Durbin's destination wedding is off to a bad start. His travel agent isn't returning his calls and he and his fiancee are afraid everything isn't going to run smoothly. What do you do when your travel agent goes AWOL?