A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund?
Elsa Chung's Hotwire booking goes "awry" after her promo code doesn't work and the hotel isn't what she expected. What should she do?
Shortly after Jack and Pat Davies book a river cruise to Ukraine, the country begins to fall apart. Can they get a refund?
Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?
When Patricia McConkey's sister ends up in the intensive care unit, she has to cancel her cruise. Royal Caribbean offers a full refund, but her airline pockets all of her money. Can it do that?
Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and the hotel are telling him the charges are legit. But are they?