Shannon Tait's mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
After Gavin King suffers an aneurism and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Susan Young has waited too long to file a damage claim with her credit card company. But it's not her fault -- a car rental contract employee told her to do it. Who's responsible?
When Jeff Williams' pre-paid Priceline reservation number is "invalid" he's forced to rent a car at a higher price. Should Priceline refund the difference?
When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn't be responsible, and reverses the charge. Now, a collection agency is after him. What should he do?
When Kathy Stickney's niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?