Christopher Elliott / Travel & Leisure


Susan Crookall books an Air New Zealand Skycouch -- three seats across in economy class -- for the marathon flight from San Francisco to Auckland, New Zealand. When she doesn't get it, she wants the airline to compensate her. But should it?

Where's Our Refund From Us Airways?

When Sue Ellen Svik's mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it's keeping their money. Why?