After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won't be able to use the nonrefundable certificate for the rental. What now?
James Ould's airline schedule change means he'll save a bundle on taxes and fees. So why won't American Airlines see things his way?
US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn't. Did the airline misspeak? Or did Clarkson misunderstand?
David Coats' daughter is stuck with a nonrefundable car rental reservation through Sixt. But it's for the wrong date. Is there any hope for a refund?
Mercedes Revilla reserves two seats on a British Airways flights, but gets assigned different ones. Is she entitled to a refund?