Michael Roessle tries to book a room through the Accor website, but he
ends up with two. Q: I recently booked a two-night stay at the Hotel am
Konzerthaus in Vienna, Austria, through the Accor website.
Laurie Spear's travel agent tells her she's booked on American Airlines. But it turns out
she's on British
Airways and that leads to all kinds of problems. Who's responsible, and
how does she fix it?
There are dents on Mark Ferguson's rental SUV, and Enterprise wants him
to pay for the repairs. But there's just one problem: they're on the
roof, and neither Ferguson, nor the manager who inspected the vehicle,
checked the top before he accepted ...
Mita Upadhyay has a "Catch-22" problem with a visa, but British Airways wants
$500 to fix it. Is that good customer service -- or a
hard lesson learned about having the right paperwork?
Carrie Finegan's rental car has a dent on it, and the company wants her
to pay for the repair. But did she do it, or was the dent on the car
before she rented it? Why doesn't the company seem to care?
Bayard Allmond is told his rental car won't come with an extra driver
fee for his wife, but when he gets his bill, he finds the surcharge,
anyway. Is there any way to get his car rental company to make good on
its promise?
