Dan Sondhelm returns his Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire, his online agency, and Hertz?
When Katherine LaFaso returns her Enterprise rental, she's charged $500 for damages she says existed before she picked up the car. But how can she prove it?
After Jiuguang Wang is involved in a fender bender in Belgium, Europcar charges him $3,309. But it doesn't send the repair records to his credit card company that insured the vehicle. Is he stuck with the bill?
Allison Ruark's infant daughter doesn't have a ticket. Who's responsible for this mess?
Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who should she call?