My mother is terminally ill -- why won't Princess refund her cruise?
Shannon Tait's mother is terminally ill and will miss that Alaska cruise
with her sister. Can she get a refund from Princess? Read the surprising
answer.
I had an aneurism, but British Airways is keeping my money
After Gavin King suffers an aneurism and misses his flight to England,
British Airways
decides to keep his money. Requests for a refund or credit go
unanswered. Looks like a case for the Travel Troubleshooter.
I waited too long to file a car rental claim
Susan Young has waited too long to file a damage claim with her credit
card company. But it's not her fault -- a car rental contract employee
told her to do it. Who's responsible?
Who's to blame for an 'invalid' reservation number?
When Jeff Williams' pre-paid Priceline reservation number is "invalid"
he's forced to rent a car at a higher price. Should Priceline refund the
difference?
Help, my car rental company is charging me for a burnt clutch
When the clutch on his car fails, Hadley Roeltgen is sent an 850
euro bill. But his credit card company says he shouldn't be
responsible, and reverses the charge. Now, a collection agency is after
him. What should he do?
No hope for an airline ticket refund -- or is there?
When Kathy Stickney's niece must return home early to be with her ailing
father, she must forfeit an American Airlines ticket. But is that fair?