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Christopher Elliott / Travel & Leisure / ArcaMax

Insurance didn't cover my cruise

When Christine Rehak cancels her cruise after her husband's death, she assumes her travel insurance will reimburse her vacation. But she's wrong. Is she going to be stuck with a credit voucher she'll never use?

Hey, what happened to my points?

When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?

Hey, that's not my chipped windshield!

Mark Spritzler gets a surprise bill for $312 after he returns his rental car. Seems his windshield was cracked. But he says he didn't do it -- and he's got proof. Why won't Thrifty see things his way?

Waited a year for a ticket refund

Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he's been promised for a year still hasn't arrived. Will the airline ever pay him?