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Downgraded On My Priceline Flight

Travel / Christopher Elliott /

Q: Earlier this year, I bought two round-trip business-class tickets from St. Louis to Paris for my wife and daughter using Priceline. In May, the company sent an itinerary change, changing everything to coach.

Priceline has given many different explanations, none of which has jibed with the others. First, it blamed the airlines. Only when the ...Read more

Look Before You Book On Priceline

Travel / Christopher Elliott /

Q: I'm a frequent Priceline user and love its services. But I had a technical issue with the Priceline website bidding that resulted in the booking of a room at an inferior star level and in a section of town I did not select.

I recently bid on a room in the Fulton-Gwinnett area of Georgia. As soon as the order went through, I saw that it was ...Read more

Did We Forget To Mention The Underage Driver Fee?

Travel / Christopher Elliott /

Q: I’m an Expedia travel agent affiliate, and I’m writing to you on behalf of one of my clients for whom I booked a vacation package. I’m writing to complain about the car-rental portion of the package and, specifically, a fee imposed by Hertz on my client because she’s under 25.

While I explained to my client at the time of booking ...Read more

Where's The Refund On My Overbooked Wine Tour?

Travel / Christopher Elliott /

Q: On a recent trip to New Zealand's South Island, I booked a wine tour through Viator.com, a website that sells tours. My husband and I were contacted by Kevin at Canterbury Wine Tours the day before and informed that the tour was overbooked and that they could not accommodate us.

I immediately contacted support@viator.com to request a refund....Read more

 

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