Q: I booked a one-way ticket from Osaka, Japan, to San Francisco on eDreams recently. My middle name was incorrect, so I called eDreams to make a correction. That resulted in hours of phone calls.
While I was trying to fix my name, I learned that eDreams had reserved a round-trip flight. EDreams denies this, but I have a copy of the Japan ...Read more
Q: I am deeply disturbed by my experience with Expedia. I'm paying for 15 members of my family -- my wife and myself, four children and their spouses, and five grandchildren -- to take a family vacation to celebrate our 50th wedding anniversary.
The kids wanted to have a party for us, but we asked them to save their money, and we would pay for ...Read more
Q: I recently booked two tickets to Scotland on American Airlines for this summer. A few weeks ago, I saw that the cost of the tickets had dropped considerably. I called American about this and said I felt I was being penalized for booking early.
The representative spoke to her boss about the discrepancy in price and said the airline would ...Read more
Q: I booked a round-trip frequent-flier ticket (25,000 miles) on American Airlines for a trip from Chicago to San Antonio last year when I learned that my Army son was going to be promoted to major in San Antonio on Labor Day weekend. As is very common in the Army, he was sent to Fort Leavenworth, Kansas, a few months later, so he had his ...Read more