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Refund for non-smoker in a smoking room

Travel / Christopher Elliott /

Q: I have been a customer of Hotwire for over 13 years. I love the thrill of pressing the button and not knowing what you will get, but have never been disappointed until last week.

I booked a room at a Super 8 hotel for myself and three other mothers who were attending a conference in Washington, D.C. We knew that it was cheap and would be a ...Read more

UA should refund the nonrefundable ticket

Travel / Christopher Elliott /

Q: We booked tickets in April to fly from Charleston, South Carolina, to Toronto, on a flight this summer on United Airlines. My husband and son were flying with me to see my ill 96-year-old mother in Canada.

In May, I had emergency kidney surgery. My urologist said I am unable to fly again because of severe hydronephrosis that might occur due ...Read more

Paris apartment is a wreck

Travel / Christopher Elliott /

Q: I am writing to let you know of something that I consider to be a deceptive listing on Airbnb. This was my first time using Airbnb. Several of my friends had recommended it, so I decided to give it a try when I was looking for an apartment to rent in Paris.

I found a listing for a three-room apartment in the 16th Arrondissement. It looked ...Read more

What Should I Do About 'Mandatory' Car Insurance In Panama?

Travel / Christopher Elliott /

Q: My husband and I recently rented an Avis car in Panama City. Our reservation stated that the charge for the two days with tax should be $59. When we arrived at the car-rental counter, we were asked about insurance. We said we had insurance with our Capital One card, and I also had additional travel insurance that included car insurance.

We ...Read more

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