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Confused with the other weiner

Travel / Christopher Elliott /

Alitalia loses Ellen Weiner's luggage. Then it gives it to another passenger named Weiner. Why can't the airline sort it out?

Q: I have been attempting to get reimbursed for out-of-pocket expenses from Alitalia, and I'm hoping you can help.

The problem started when Alitalia checked me in as the wrong passenger on a flight from Miami to Rome to...Read more

By Christopher Elliott

Travel / Christopher Elliott /

Ani Istanboulian returns her Hertz rental in "perfect" condition, but three weeks later, she gets a call from the company and a bill for $428. What happened?

Q: I am writing to you today regarding a damage claim I have received from Hertz. I rented a car from the Maui Airport Hertz location earlier this year. I did not do an initial walk-...Read more

Oops, Wrong Dates On My Airbnb Rental -- How About A Full Refund?

Travel / Christopher Elliott /

Q: I recently booked a vacation rental in Monte Carlo, Monaco, with Airbnb. The place I booked had a strict no-change policy.

About three days later, I realized I had made an error in my dates. I contacted the host through Airbnb and asked if I could change the dates. I was still going to stay the same number of days, but just needed to shift ...Read more

Mad about my 'bait-and-switch' travel insurance

Travel / Christopher Elliott /

Q: I know you have written about insurance for travel in the past, but I wanted to bring a matter to your attention. The United Airlines website offers Allianz travel insurance, but when it came to covering my expenses, I felt it was a "bait-and-switch" insurance policy that outlines what is covered but in reality does not cover anything beyond ...Read more

My 'Duplicate' Reservation Leaves Me With A $75 Fee

Travel / Christopher Elliott /

Q: Earlier this year, I booked a round-trip flight on American Airlines from Minneapolis to Shannon, Ireland, for May using Travelocity.com.

The next day, Travelocity sent me a message that American Airlines had increased the price. I accepted the increase, wanting to keep the schedule I had.

All was well until I received my credit card bill, ...Read more

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