Home & Leisure

My things are gone -- why won't Road Scholar reimburse me?

Travel / Christopher Elliott /

Q: I recently took a seven-day Road Scholar trip to the national parks in the Florida Keys. Travel insurance was included in the price of the trip.

Road Scholar contracted out the trip to a tour operator based in Orlando, which provided the vans and tour guides.

On the last stop of our trip before heading to the Miami airport, at Biscayne ...Read more

Hey, American Airlines, where's my refund?

Travel / Christopher Elliott /

Q: I have tried in vain to get a refund from American Airlines. On a recent flight back to Bermuda, my 7-year-old daughter and I experienced hours of delays caused by weather. Finally, our flight was canceled, and chaos ensued.

The line to see an agent was about two to three hours long, and I was carrying a sleeping child. Agents were yelling, ...Read more

Finnair lost my luggage and now it won't pay

Travel / Christopher Elliott /

Q: My fiance and I recently flew from Honolulu to Paris via Los Angeles, Miami and Helsinki. Our flight to Miami was on American Airlines. Our Finnair flight from Miami to Helsinki was delayed, and we missed our connection to Paris.

My luggage was tagged to go directly from Honolulu to Paris, but it didn't arrive in Paris. Finnair had no record...Read more

Payless asked me to pay twice for fuel

Travel / Christopher Elliott /

Q: I am hoping you can assist me with an issue I had with my car rental. For my son's wedding last August, I rented a car from Payless Car Rental in Denver.

It was move-in time for the surrounding colleges, and after waiting in line for almost two hours to rent the car, I was worried about returning it, since I had a long drive to get back to ...Read more

Hotwire says I was a 'no-show,' and my refund hasn't shown up

Travel / Christopher Elliott /

Q: I have had a very tough time dealing with Hotwire to be reimbursed for a flight that was canceled due to bad weather, and I am hoping that you can help me.

I was scheduled to fly round-trip from Denpasar, Bali, to New York earlier this year. The flight, operated by Garuda Indonesia and Qatar Airways, was purchased through Hotwire.

When I ...Read more


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