Q: I recently rented a Ford Fusion from Enterprise at a car dealership body shop in Boyertown, Pennsylvania. The vehicle had buckled trim pieces, bumper covers and scuffs. Most of these were noted, but a large portion of the damage was not, because the representative said they seemed "surface only" or "buffable." I kept pointing them out, but ...Read more
Q: I was supposed to fly from New York to Johannesburg, but I missed my first flight, and I need help getting my itinerary restored.
Here are a few details: The first leg of my flight is from New York to Paris on American Airlines. From Paris, I'm flying to Abu Dhabi, United Arab Emirates, and Johannesburg on Etihad Airlines. I booked the trip ...Read more
Q: My wife Nancy and I recently were scheduled to fly on US Airways from Santa Barbara, California, to Hartford, Connecticut, with stops in Phoenix and Charlotte, North Carolina. When we checked in at the airport, a male gate attendant asked if we would consider moving to a different flight in exchange for $450 flight vouchers per person. We ...Read more
Q: I booked two single rooms on the National Geographic Sea Lion expedition to the Columbia and Snake rivers. I bought insurance for my 93-year-old dad. I did not buy insurance for myself as his companion.
He has had a series of bad falls. He has a bad heart, a bad aortic valve, has suffered several small strokes, has dementia and cannot safely...Read more
Q: I made a reservation through Expedia for five nights at the Palms Resort in Myrtle Beach, South Carolina. When I booked the room, Expedia claimed that there was no cancellation fee if canceled prior to Sept. 17. I canceled in July.
I called Expedia, and a representative told me that she would try to negotiate a refund of my $133 deposit. I ...Read more