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I got sick before my trip and couldn't cancel my flight

Travel / Christopher Elliott /

Q: I recently was supposed to fly from New York to London on Norwegian Air. I became ill and saw a doctor two days before my flight and was diagnosed with a viral infection. I hoped that I would be well enough to travel as planned, but on the morning of my flight, my doctor advised me that I was too ill to travel. I have a doctor's note to that ...Read more

Charged extra for a GPS, but Payless said it wouldn't!

Travel / Christopher Elliott /

Q: I recently rented a car through Payless Car Rental. When I arrived, there was a long line. I noticed that people were leaving unhappy, but I decided to stay positive.

I needed a navigation system for my trip, but the price to rent one, $11 a day, was almost the same amount as what I paid for the car rental. I told the employee at the desk ...Read more

Help! American Airlines canceled my flight, but won't cover my expenses

Travel / Christopher Elliott /

Q: I recently was scheduled to fly from Washington to Chicago on American Airlines. The night before my Friday flight, I went online to check in and noticed that my flight had been canceled. During the next five hours, I tried repeatedly to get hold of customer service, and finally was told that the flight had been canceled because of bad ...Read more

Covered for my car rental in Costa Rica -- except for the tires

Travel / Christopher Elliott /

Q: I rented a car from Budget in Costa Rica as part of a family vacation this summer. I happily accepted the total-damage waiver and its high price because I didn't want any surprises or hassles when I returned the car.

I was assured by the agent when I rented the car that my coverage included all potential damages. Shame on me for not reading ...Read more

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