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Delta Told Us We Needed Passports For Puerto Rico -- Is That True?

Travel / Christopher Elliott /

Q: I wanted to let you know about an interesting situation we encountered while booking a trip to Puerto Rico.

When I went to purchase airline tickets for my husband, my 3-year-old son and myself, I spoke with the U.S. State Department via phone and email about passport requirements to fly from Atlanta to San Juan, Puerto Rico. I was told that ...Read more

Do I Have To Pay This Late Car-Rental Damage Claim?

Travel / Christopher Elliott /

Q: I rented a car in 2014 from Hertz in Canada. While I rented it, the vehicle received a small dent in the driver's door. It happened overnight; it looked like someone hip-checked it. I took a photo of the damage.

I filled out an incident report and contacted my credit-card company to open a claim. My credit card requires claims to be ...Read more

Why Did American Reverse Course On My Compensation?

Travel / Christopher Elliott /

Q: I recently experienced a 23-hour delay when flying from Buenos Aires, Argentina, to San Francisco on American Airlines. I spent nine hours at Dallas/Fort Worth International Airport, and around 36 hours without sleep because of this issue, and also spent extra money on the rental car due to the late pickup. Finally, I missed two important ...Read more

Help! My Rental Car Is Covered With Dings

Travel / Christopher Elliott /

Q: I recently rented a vehicle from Dollar Rent A Car in Oakland, California. After waiting 45 minutes in a very long line that was being serviced by only one employee, I finally stepped up to the counter to initiate and complete the transaction for my vehicle. I declined the loss damage waiver because I had insurance coverage through my car ...Read more

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